{"id":2631538,"url":"https://alion.io/job/taskus-call-handler-emergency-response-specialist-mid-day-shift","title":"Call Handler / Emergency Response Specialist (Mid-day shift)","company":{"id":1906746,"name":"TaskUs","domain":"taskus.com","url":"https://alion.io/company/taskus","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":42421},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-15T22:37:46Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.\nThe People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.\nIt started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.\nWhat We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.\nJoin the Future of Driving! Become an Autonomous Vehicle - Emergency Response Specialist!\nReady to drive into a cutting-edge career? TaskUs is looking for dynamic individuals to support and enhance the journey of autonomous vehicles. If you're tech-savvy, safety-conscious, and excited about the future of transportation, this is your chance to be part of a revolutionary team!\nAs a Call Handler / Emergency Response Specialist you will provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real-time.\nJoin our team today and experience firsthand our dedication to supporting People First.\nBenefits: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our benefits include:\n- Annual Salary: £32k\n- Private Medical Insurance (PMI) through BUPA\n- Dental Insurance through BUPA\n- Life Insurance through Canada Life\n- Income Protection Insurance through Canada Life\n- Pension Insurance through Aviva\nMinimum Requirements:\nPass a background check, drug and alcohol test\nFull Valid UK drivers license with 3 years of driving experience and a clean driving record\nResponsibilities:\nNavigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.\nDecision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.\nSafety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.\nHuman-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.\nProblem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.\nContinuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.\nSafety Compliance: Ensure adherence to all relevant safety regulations and certifications.\nDo you have what it takes to become an Emergency Response Specialist ?\nNice to have: 999/ Emergency Telecommunications experience or similar - minimum of 1 year\nDeescalation skills/experience\nStrong focus on safety and attention to detail\nExcellent problem-solving and decision-making skills\nAbility to work effectively in a fast-paced, ever-changing environment\nStrong customer service, de-escalation, communication and interpersonal skills with 2 years experience\nAdaptability to new technologies and processes\nAbility to self-correct and learn from previous mistakes\nMaintain safety compliance certifications\nAbility to stay focused and seated for multiple hours at a time\nAbility to multitask in dynamic situations\nSchedule flexibility to support a 24*7 operation including holidays\nTaskUs will also provide:\nBe part of a pioneering team shaping the future of transportation\nContribute to enhancing safety and efficiency on the roads\nWork in a collaborative and supportive environment\nBirthday Leave\nReferral Incentive Program\nHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.\nDEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.\nWe invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.","description_format":"text","description_chars":5624,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Dental insurance","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Civil Defense","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-15T16:16:09Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.634,"p_room":0.45,"age_days":21,"expected_fill_days":13,"reasons":["conf:7","win:tail","comp:junior,brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":42421,"is_top_pay":false},"html_url":"https://alion.io/job/taskus-call-handler-emergency-response-specialist-mid-day-shift","json_url":"https://alion.io/job/taskus-call-handler-emergency-response-specialist-mid-day-shift.json","meta":{"generated_at":"2026-10-16T21:52:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3106,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1906746},"rest":"https://alion.io/mcp/rest/get_company?id=1906746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaskus-call-handler-emergency-response-specialist-mid-day-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaskus-call-handler-emergency-response-specialist-mid-day-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaskus-call-handler-emergency-response-specialist-mid-day-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taskus-call-handler-emergency-response-specialist-mid-day-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaskus-call-handler-emergency-response-specialist-mid-day-shift"}]}