{"id":3381405,"url":"https://alion.io/job/taskus-french-teammate-cs-agent","title":"French Teammate (CS Agent)","company":{"id":1906746,"name":"TaskUs","domain":"taskus.com","url":"https://alion.io/company/taskus","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":82,"ghost_share":0,"stale_share":0.963,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2951},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-09T04:08:33Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.\nThe People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.\nIt started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.\nWhat We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.\nSummary\nThe French Customer Service Agent will be the primary point of contact for our French-speaking customers, providing exceptional support, information, and resolution for inquiries across multiple communication channels (phone, email, and chat). This role requires native-level fluency in French, strong problem-solving skills, and a commitment to delivering a world-class customer experience.\nKey Responsibilities\nCustomer Interaction: Manage and respond promptly to all incoming customer queries, complaints, and suggestions via phone, email, and live chat, primarily in French.\nIssue Resolution: Diagnose and effectively resolve customer issues and complaints with empathy, professionalism, and a solution-oriented approach, aiming for first-contact resolution.\n Documentation: Accurately document all customer interactions, case details, issues, and solutions in the Customer Relationship Management (CRM) system.\nKnowledge Application: Continuously develop and maintain an expert level of knowledge regarding company products, services, and policies.\n Collaboration & Escalation: Collaborate with internal departments and escalate complex or recurring issues to the appropriate team (e.g., Technical Support, Management) when all frontline options are exhausted.\n Quality & Compliance: Ensure all communications (both French and English) adhere to high standards of grammar, tone, and the company's brand voice and quality guidelines.\n Operational Adherence: Maintain schedule adherence and meet department standards and goals for key performance indicators (KPIs) such as average handle time, customer satisfaction (CSAT), and quality scores.\nOutbound Calls: Periodically make outbound calls to customers to follow up on a variety of issues or complete service-related tasks.\nQualifications\nLanguage Fluency: French: Native or near-native fluency is mandatory (B2/C1 written and spoken).\n English: Professional working proficiency (B1/B2 level or higher) is required for internal communication, training, and documentation.\n\n Experience: Previous experience (e.g., 6 months to 2 years) in a customer service, call center, or support role is a strong advantage.No particular experience required for an entry-level role.\n Technical Skills: Confident computer skills and the ability to navigate multiple systems and internet applications simultaneously.Experience with CRM software (e.g., Zendesk, Salesforce) is a plus.\nSoft Skills: Exceptional active listening, empathy, problem-solving, and time management skills.\n Work Environment: Flexibility to work in shifts, including mornings, weekends, and holidays, as needed by a 24/7 or extended hours of operation (HOOP) environment.\nHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.\nDEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.\nWe invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.","description_format":"text","description_chars":5155,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-28T05:22:56Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.611,"p_room":0.9,"age_days":13,"expected_fill_days":32,"reasons":["conf:1","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/taskus-french-teammate-cs-agent","json_url":"https://alion.io/job/taskus-french-teammate-cs-agent.json","meta":{"generated_at":"2026-11-09T10:43:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11742,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1906746},"rest":"https://alion.io/mcp/rest/get_company?id=1906746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaskus-french-teammate-cs-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaskus-french-teammate-cs-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaskus-french-teammate-cs-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taskus-french-teammate-cs-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaskus-french-teammate-cs-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3381405}},{"tool":"search_jobs","arguments":{"company":"taskus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3381405},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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