{"id":3070794,"url":"https://alion.io/job/taskus-learning-experience-leader-6","title":"Learning Experience Leader","company":{"id":1906746,"name":"TaskUs","domain":"taskus.com","url":"https://alion.io/company/taskus","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":80,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-25T05:49:26Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mohali, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-09-13T00:00:00Z","employer_posted_date":"2024-09-13","last_verified_at":"2026-10-25T19:48:59Z","board_verified":true,"closed_at":null,"days_open":772,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":772},"description":"About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.\nThe People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.\nIt started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.\nWhat We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.\nIt started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs\nunderstand that achieving growth for our partners requires a culture of constant motion;\nexploring new technologies, being ready to handle any challenge in a moment’s notice,\nmastering consistency in an ever-changing world - that’s what it takes to get there. If that's\nsomething you want to be a part of, apply today!\nThe Learning Experience Leader is responsible for helping Teammates develop language and\ncommunication skills along with designing and expanding training and development programs.\nThe main tasks of the role are the following: design, develop, implement, track and measure\neffectiveness of the learning intervention provided and is also expected to take part in a near\nhire onboarding program.\nAs a Learning Experience Leader, think of yourself as a leader that sets the standards and\nexpectations through your conduct, work ethic, integrity, and character. You can also think of\nyourself as a creator in a way that you must create and deliver end-user, partner, and distributor\ntraining which includes curriculum, training, and exams, for all general preparatory courses prior\nto enterprise endorsement. A Learning Experience Leader is expected to be a great\ncommunicator with the ability to effectively describe complex ideas and processes, proficient in\ntime management, and is comfortable speaking and interacting in front of an audience.\nResponsibilities:\nConduct a study to identify training needs and schedule and facilitate appropriate training sessions.\nCreate a plan to prioritize intervention for each type of training need.\nCollaborate with the training manager in creating the training calendar for the year to equip and fill in competency gaps.\nDesign, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings.\nOversee and facilitate workshops and individual coaching sessions when appropriate.\nPrepare training aides such as module summaries, videos, and presentations.\nTrain and guide new employees.\nDevelop monitoring systems to ensure that progress of all employees in the program is being tracked.\nAlign with the established training strategy and determine the appropriate methodology to be used.\nQualifications:\nAt least 2+ years of working experience in the related field (training or teaching experience), Communications Coaching/Process Training experience in either the BPO, Contact Centre, KPO, or Digital Marketing industries.\nSolid knowledge and experience in Language specific measures and interventions\nExcellent facilitation skills\nStrong English speaking and writing\nKnowledge and experience on Effectiveness Measures for both language and communications\nStakeholder Management Skills\nExcellent Coaching Skills\nHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.\nDEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.\nWe invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.","description_format":"text","description_chars":5279,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-22T09:23:29Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.206,"p_room":0.28,"age_days":772,"expected_fill_days":12,"reasons":["conf:59","stale_co","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/taskus-learning-experience-leader-6","json_url":"https://alion.io/job/taskus-learning-experience-leader-6.json","meta":{"generated_at":"2026-10-25T20:49:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1906746},"rest":"https://alion.io/mcp/rest/get_company?id=1906746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaskus-learning-experience-leader-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaskus-learning-experience-leader-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaskus-learning-experience-leader-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taskus-learning-experience-leader-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaskus-learning-experience-leader-6"}]}