Learning Experience Leader (Technical Trainer)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Learning Experience Leader (Technical Tainer) role with TaskUs:

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product specific training methodologies and initiatives.

Key Responsibilities:

• Set the standards and expectations through your conduct, work ethic, integrity, and character;
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training for expert technical support and to desktop support personnel on network computer system issues and on new technology.
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and the other learning opportunities across the organization;
• Amend and revise training programs with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
• Act as the subject matter expert to develop and maintain technical training documentation, knowledge base articles, and instructional materials covering IT desktop support, network systems, conferencing application fundamentals (AV routing, bandwidth/QoS management, room integrations, SSO/SCIM permissions), and in-app AI capabilities (automated transcripts, smart summaries, real-time translation, and AI data governance) for Network Administrators and Systems Administrators.
• Develop and execute high-impact induction and ongoing enablement programs for specialized engineering roles (e.g., Sr. Network Administrator, Sr. Systems Administrator) to streamline team onboarding, improve operational workflows, accelerate the rollout of new enterprise applications, and promote security best practices-including AI prompt optimization, privacy compliance, and meeting lifecycle automation.
• Monitor and review trainees' progress through questionnaires and discuss with their managers;
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
• Research and present new technologies and methodologies in workplace learning;
• Ensure that all trainees adhere to the company's Code of Conduct.

Preferred Qualifications:

• At least 1 to 2 years of working experience in a related field (training or teaching experience)
• Solid understanding of conferencing fundamentals: AV routing (mic/cam selection, virtual audio drivers), screen sharing protocols, network impacts (bandwidth, latency, jitter), and enterprise permissions (SSO, admin roles).
• Knowledge of in-app generative and agentic AI features (e.g., automated transcriptions, AI summaries, smart action-item extraction, real-time multilingual translation).
• Proven track record creating training assets (slide decks, quick-reference guides, video walkthroughs, and Knowledge Base articles) covering both core product usage and AI prompt/feature adoption.
• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
• Knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Training support.
• Skilled technical writer able to document problems and solutions for customers and other technical support personnel.
• Strong time and project management skills.
• Excellent oral and written communication skills. Fluency in the English language.
• Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience
• With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Has excellent oral and written communication skills
• Can work in a flexible schedule including weekends and holidays

Education / Certifications:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, IT/Computer-related course, or any experience in the related field.

Work Location / Work Schedule / Travel:

• Anonas, Quezon City
• 100% onsite work setup
• GY Schedule (Rotational as needed)

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.