{"id":3070789,"url":"https://alion.io/job/taskus-product-automation-support-specialist","title":"Product Automation Support Specialist","company":{"id":1906746,"name":"TaskUs","domain":"taskus.com","url":"https://alion.io/company/taskus","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":80,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2024-12-11T00:00:00Z","employer_posted_date":"2024-12-11","last_verified_at":"2026-10-26T00:08:03Z","board_verified":true,"closed_at":null,"days_open":684,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":684},"description":"About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.\nThe People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.\nIt started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.\nWhat We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.\nThe Product Automation Support Specialist will provide administrative and operational support to the Product Automation team. This role involves coordinating project activities, documentation, and facilitating communication and meetings among team members and stakeholders. In addition, responsibilities will include observing and documenting Teammate process workflows, identifying workflow challenges and inefficiencies, sharing outcomes with the Digital Team, and validating the performance of GenAI tools and solutions implemented on TaskUs campaigns. The ideal candidate will have strong organizational skills, excellent communication abilities, and a keen interest in AI and technology.\n\nJob Description\nJob Description\nPosition Overview:\nThe Product Automation Support Specialist will provide administrative and operational support to the Product Automation team. This role involves coordinating project activities, documentation, and facilitating communication and meetings among team members and stakeholders.\nIn addition, responsibilities will include observing and documenting Teammate process workflows, identifying workflow challenges and inefficiencies, sharing outcomes with the Digital Team, and validating the performance of GenAI tools and solutions implemented on TaskUs campaigns. The ideal candidate will have strong organizational skills, excellent communication abilities, and a keen interest in AI and technology.\nKey Responsibilities:\nAssist in the preparation and scheduling of meetings, including drafting agendas, taking minutes, and following up on action items.\n\nConduct workshop sessions with TU campaign operations to scope how they can deliver business value through technology.\n\nReview performance metrics to identify areas for potential automation improvement.\n\nObserve Teammate process workflows and identify opportunities for technology to drive business value and innovation.\n\nDocument and quantify challenges and solutions.\n\nAssist in the collection, analysis, and reporting of data post-implementation.\n\nTrack progress and provide regular updates to the Product Automation team and stakeholders.\n\nMaintain and organize documentation, ensuring accuracy and accessibility.\n\nEnsure data integrity and accuracy in project reports and presentations.\n\nFacilitate clear and effective communication among team members, stakeholders, and external partners.\n\nSo, do you have what it takes to be a Product Automation Support Specialist?\nRequirements:\nAt least one (1) year of relevant Team Leader or comparable experience in an outsourcing or similar company;\n\nTechnical know-how;\n\nPrevious experience working in phone, email, and live chat customer support roles;\n\nFamiliarity with e-Commerce, ZenDesk, or any other CRM tools; and\n\nFlexibility and willingness to work on different shifts.\n\nStrong organizational and multitasking skills with attention to detail.\n\nExcellent written and verbal communication skills.\n\nProficiency in G-suite applications\n\nBasic understanding of AI and technologies is a plus.\n\nAbility to work collaboratively in a fast-paced, dynamic environment.\n\nStrong problem-solving skills and a proactive approach to task management.\n\nHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.\nDEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.\nWe invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.","description_format":"text","description_chars":5646,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-22T09:23:29Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":684,"expected_fill_days":13,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/taskus-product-automation-support-specialist","json_url":"https://alion.io/job/taskus-product-automation-support-specialist.json","meta":{"generated_at":"2026-10-26T17:27:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1906746},"rest":"https://alion.io/mcp/rest/get_company?id=1906746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaskus-product-automation-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaskus-product-automation-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaskus-product-automation-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taskus-product-automation-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaskus-product-automation-support-specialist"}]}