{"id":3084670,"url":"https://alion.io/job/taskus-quality-manager-2","title":"Quality Manager","company":{"id":1906746,"name":"TaskUs","domain":"taskus.com","url":"https://alion.io/company/taskus","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":80,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Legal","role_family":"Legal","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cali, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2023-01-05T00:00:00Z","employer_posted_date":"2023-01-05","last_verified_at":"2026-10-22T17:50:41Z","board_verified":true,"closed_at":null,"days_open":1388,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1388},"description":"It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world - that’s what it takes to get there. If that's something you want to be apart of, apply today!\nSo what does a Quality Managerdo? Think of yourself as a champion for operational excellence. A proponent of your program's achievement of performance objectives. An advocate of consistency and quality in all interactions and transactions. The tasks you tackle raise the bar for our quality operations to produce ridiculously impressive outcomes.\nYou will monitor program metrics, provide insights and analysis, and offer recommendations. You will also help manage the implementation of improvement efforts on services and processes. Additionally, you will ensure that quality is always met by leading quality audits and reporting its findings. You will propose new systems and policies for continuous improvement, too.\nYour contributions will help ensure that our operations exceed expectations. With your work, our program metrics and service level requirements for quality are consistently met.\nConsider yourself a consultant to stakeholders, a mentor and guide to your teams, and the owner of quality delivery for the aligned teams.\nResponsibilities:\nEnsure delivery of quality KPIs for the aligned campaigns/LoBs\n\nMonitor day-to-day activities and achievements of the Quality teams\n\nProvide actionable insights to clients and operations based on audit observations\n\nDrive and manage improvement initiatives based on RCA or client's requests toward metrics, new processes, or people's opportunities\n\nIdentify opportunities for improvement and help develop impactful and measurable action plans to address these\n\nEnsure quality dashboards are published in a timely manner\n\nDeploy quality strategy for the aligned span\n\nEnsure adherence to quality processes across the board\n\nWork with senior quality leadership on functional projects\n\nWork with Training and Operations to identify training needs\n\nManage quality knowledge of aligned teams\n\nPerform career coaching for the quality team to prepare them for the next level\n\nUnderstand customer needs and requirements to develop effective quality control processes\n\nCollaborate with cross-functional teams on driving quality improvement projects\n\nInterface with clients for quality reviews, needs, updates, and ideation\n\nInterface with internal stakeholders for quality reviews. Also, attend the reviews for other functions and ensure alignment of objectives\n\nTell the story of why quality matters, build consensus, and inspire others to move fast on fixing problems\n\nManage performance and appraisal of aligned Quality supervisors\n\nTechnical skills and qualifications:\nWell-versed with structured problem-solving techniques\n\nAbility to analyze data and arrive at actionable insights\n\nStrong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Google Documents\n\nBPO background required\n\nFamiliar with the application of quality tools to analyze data\n\nStatistical aptitude\n\nQuality certification (e.g., Lean Six Sigma, Total Quality Management, etc.) preferred\n\nExperience in managing quality control/quality analysis organization or leading cross­-functional quality improvement projects and teams\n\n5+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, third party vendors. etc.)\n\nFluent in spoken and written English\n\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nTaskUs is an Equal Opportunity Employer","description_format":"text","description_chars":3832,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-22T13:19:32Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.188,"p_room":0.28,"age_days":1388,"expected_fill_days":12,"reasons":["conf:36","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/taskus-quality-manager-2","json_url":"https://alion.io/job/taskus-quality-manager-2.json","meta":{"generated_at":"2026-10-24T09:25:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1906746},"rest":"https://alion.io/mcp/rest/get_company?id=1906746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaskus-quality-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaskus-quality-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaskus-quality-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taskus-quality-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaskus-quality-manager-2"}]}