{"id":3172472,"url":"https://alion.io/job/taskus-sales-team-leader-english","title":"Sales Team Leader (English)","company":{"id":1906746,"name":"TaskUs","domain":"taskus.com","url":"https://alion.io/company/taskus","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":80,"ghost_share":0,"stale_share":0.988,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-27T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-27T00:00:00Z","board_verified":false,"closed_at":null,"days_open":39,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":39},"description":"About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.\nThe People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.\nIt started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.\nWhat We Offer:At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.\nThe Sales Team Leader is responsible for managing motivating and coaching a team of call center sales representatives to achieve and exceed sales targets service level agreements (SLAs) and key performance indicators (KPIs).This role requires a results-driven leader who ensures the team delivers a superior customer experience while adhering to company policies and sales strategies.\nKey Responsibilities \nLeadership & Team Management\nLead mentor and motivate a team of sales agents to drive leads and achieve revenue targets.\nConduct regular performance reviews and feedback sessions and maintain development plans for all team members.\nEffectively lead and manage people processes and technology to facilitate the delivery of excellence in service and operational efficiency.\nFoster a positive team culture and manage day-to-day team activities including staff attendance leave approvals and shift rosters.\nSales & Performance Management\nDevelop and implement effective sales strategies to expand market share and maximize sales opportunities.\nMonitor and manage team performance against service level agreements and Key Performance Indicators (KPIs).\nAnalyze sales performance and call center statistics to prepare reports for management and identify areas for improvement.\nProvide ongoing coaching and training to sales agents on product knowledge sales techniques and objection handling.\nOperations & Quality\nHandle escalated customer issues and complex problems with diplomacy and professionalism ensuring one-call resolution where possible.\nMonitor random calls for quality and compliance to minimize errors and track performance working to improve the teams average quality score.\nImplement and improve call center processes and workflows for efficiency and customer satisfaction.\nCommunicate company news process changes and new product lines to the team through daily huddles and meetings.\nSkills & Qualifications\nProven experience (typically 1-5 years) in a supervisory or team leader role within a call center specifically in a sales or telemarketing environment.\nHigh school diploma or equivalent; a relevant degree or certification in business or management is a plus.\nProficiency in call center software Customer Relationship Management (CRM) tools and MS Office Suite.\nRequired Skills\nStrong leadership team management and motivational skills.\nExcellent written and verbal communication and interpersonal skills.\nStrong analytical skills to interpret data and trends in performance reports.\nProblem-solving and conflict resolution abilities particularly for handling escalated customer issues.\nAbility to work in a fast-paced environment and manage multiple tasks concurrently.\nHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.\n\nDEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.\nWe invite you to explore all TaskUs career opportunities and apply through the provided URL","description_format":"text","description_chars":5094,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-23T18:51:30Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.546,"p_room":0.55,"age_days":39,"expected_fill_days":30,"reasons":["seen:39","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/taskus-sales-team-leader-english","json_url":"https://alion.io/job/taskus-sales-team-leader-english.json","meta":{"generated_at":"2026-11-05T12:05:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15520,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1906746},"rest":"https://alion.io/mcp/rest/get_company?id=1906746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaskus-sales-team-leader-english"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaskus-sales-team-leader-english"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaskus-sales-team-leader-english"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taskus-sales-team-leader-english\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaskus-sales-team-leader-english"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3172472}},{"tool":"search_jobs","arguments":{"company":"taskus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3172472},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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