Tech Team Leader

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Top 3 Core Focus Areas

• Trust & Safety / BPO Operations: Experience handling content review, policy enforcement, or fast-paced decision operations in structured, metrics-driven environments.
• Deep Cyber Knowledge: Strong technical foundation to interpret offensive and defensive techniques, paired with code literacy across multiple programming languages.
• Sound Analytical Judgment: Strong logical reasoning to evaluate context, handle edge cases, and deliver clear, defensible decisions.

Key Responsibilities

• Independently review multi-turn user-model conversations using the applicable cyber safety taxonomy, policy guidance, and SOPs.
• Interpret technical cyber content-including phishing, vulnerability exploitation, malware, reconnaissance, credential theft, evasion, and dual-use security activity-together with intent and contextual signals.
• Make clear, defensible decisions and record concise rationales, accurate metadata, and complete case notes.
• Follow operating controls, checklists, and data-handling requirements; use existing guidance to resolve clear cases and escalate genuine policy gaps with structured context.
• Own assigned work from intake through documentation while meeting accuracy, throughput, and turnaround expectations.
• Participate in calibration and quality review, incorporating feedback consistently.
• Surface and/or analyze recurring patterns, edge cases, and workflow changes that affect execution.

Required Qualifications

• Experience in trust and safety operations, content review, BPO environments, or another high-volume decision operation using detailed SOPs or playbooks.
• Demonstrated ability to analyze offensive and defensive security techniques and distinguish benign, dual-use, suspicious, and malicious activity.
• Experience working independently in a metrics-driven environment where accuracy, traceability, and compliance matter.
• Strong logical reasoning, attention to detail, and written communication, with the ability to reach and explain defensible conclusions.
• Agility in fast-changing environments and the ability to apply new guidance consistently.
• Proficiency in at least two programming languages (e.g., Python, SQL, C/C++, Java).
• Familiarity with common security tools and frameworks, including Nmap, Nessus, sqlmap, Burp Suite, Cobalt Strike, MITRE ATT&CK, OWASP Top 10, penetration-testing suites, and red-team utilities.
• Practical experience with system administration (Linux, Windows, or containerized environments) and cloud platforms (AWS, Azure, GCP, or Cloudflare).

Preferred Qualifications (Pluses)

• 3+ years of applied cybersecurity experience in areas such as security operations (SOC), incident response, threat intelligence, penetration testing, vulnerability management, malware analysis, red teaming, application security, or a closely related field.
• Industry Certifications:
  • CompTIA Security+ (Sec+)
  • CompTIA Cybersecurity Analyst (CySA+)
  • Certified Ethical Hacker (CEH)
  • OSCP (Offensive Security Certified Professional)
  • PNPT (Practical Network Penetration Tester)
  • CRTO (Certified Red Team Operator)
  • eJPT (eLearnSecurity Junior Penetration Tester)
  • HTB CPTS (Hack The Box Certified Penetration Testing Specialist)
  • Advanced certifications (e.g., GIAC, CISSP, OSEP, CRT)
• Experience participating in calibrations, performing root-cause analysis, identifying process defects, or improving operational quality.

What Success Looks Like

• Produces accurate, policy-grounded decisions with concise, audit-ready documentation.
• Meets productivity and turnaround expectations while adhering to SOPs.
• Handles most work independently, escalates the right cases with useful context, and improves through calibration feedback.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.