{"id":1379444,"url":"https://alion.io/job/tasq-application-support-engineer","title":"Application Support Engineer","company":{"id":684584,"name":"TASQ","domain":"tasq.work","url":"https://alion.io/company/tasq-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":75,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Grafana","optional":true},{"name":"Istio","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"Loki","optional":true},{"name":"PKI","optional":true},{"name":"Prometheus","optional":true},{"name":"Service Mesh","optional":true},{"name":"Splunk","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-09-28T07:44:33Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-30T16:07:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Overview\nAct as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems.\nDeep Technical Support & Root Cause Analysis\nHandle complex customer issues, going deep into root cause analysis that spans customer configuration, product bugs, and underlying infrastructure.\nProactive Reliability Improvement\nAnalyse patterns of customer issues, support cases, and outage impacts to identify systemic weaknesses.\nDesign and implement solutions, automation, or monitoring to prevent future occurrences (involving coding, configuration changes, or proposing architectural improvements).\nBridging Customer Impact and Engineering\nAct as a liaison between the customer-facing support teams and the core Support/Development teams.\nTranslate customer pain into technical requirements and SLOs, and explain technical constraints and incident impacts back to support teams.\nImproving Supportability\nDevelop tools, playbooks, and dashboards to help front-line support and diagnose and resolve issues more quickly.\nFeedback into the product development lifecycle to ensure new features are designed with supportability and reliability in mind.\nCustomer-Centric Service Level Objectives (SLOs)\nContribute to defining and refining SLOs to better reflect actual customer pain and perceived performance, not just server-side metrics.\nIncident Management & Postmortems\nParticipate in incident response, bringing a strong understanding of customer impact.\nContribute significantly to postmortems, ensuring preventative actions address both the technical root cause and the customer's experience.\nProactive Customer Engagement (for Key Customers)\nEngage with key customers to understand their critical workloads, review their architecture, and provide guidance on reliability best practices.\nExperience & Qualifications\nEssential\n4-8+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Systems Engineering.\nExperience supporting enterprise platforms.\nExperience with cloud-native technologies and automation.\nExperience with AI / ML\nDesirable\nCertified Kubernetes Administrator (CKA) / Certified Kubernetes Application Developer (CKAD)\nGoogle Professional Cloud DevOps Engineer\nGoogle Professional Cloud Network Engineer / VMware Certified Professional - NetworkVirtualization (2V0-41.24)\nLinux Foundation Certified System Administrator (LFCS) / Linux Foundation Certified IT Associate (LFCA) / Linux - ------- Professional Institute LPIC-3 Mixed Environments\nPrometheus Certified Associate (PCA)\nRequired Technical Skills\nInfrastructure & Platforms\nKubernetes (essential)\nLinux (high priority)\nNetworking (high priority)\nService Mesh Basics (Istio) (high priority)\nPKI (high priority)\nAI / ML (high priority)\nGoogle Compute\nStorage Technologies (optional)\nObservability & Monitoring\nPrometheus (high priority)\nGrafana (high priority)\nLoki (high priority)\nSplunk","description_format":"text","description_chars":2954,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-28T07:44:33Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":67,"reasons":["conf:7","velocity","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tasq-application-support-engineer","json_url":"https://alion.io/job/tasq-application-support-engineer.json","meta":{"generated_at":"2026-10-01T00:11:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":195,"day_limit":5000,"remaining_today":4805,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}