Sales Team Leader - BPO

Work Setup: Onsite (Mandaue, Cebu)

Work Schedule: 8pm - 5am

We are looking for a results-driven Sales Manager who thrives in the fast-paced world of outbound telecommunications. You will oversee and guide our tele sales agents in delivering exceptional customer experience while consistently achieving strong sales results.

Key Responsibilities:

• Performance: Lead a team of outbound telesales representatives to consistently hit and exceed aggressive sales targets.
• Sales Targets: Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
• Training & Development: Take charge of the end-to-end lifecycle of new hires-conducting 2-week training sessions, role-playing, and managing the critical “nesting” period.
• Data-Driven Coaching: Use performance data and QA call-listening insights to provide actionable coaching that improves conversion rates.
• Operations & Process Compliance: Ensure accurate use of CRM systems (e.g., HubSpot) across the team while maintaining a high standard of data accuracy, call logging, and follow-ups.
• Scale the Business: Manage a steady flow of new sales talent, ensuring they are integrated effectively into the floor.

Requirements:

• Experience: Mandatory of 3 to 5 years of Sales Manager / Supervisor experience in a BPO operations environment.
• Leadership Style: Strong leadership and communication skills. A self-directed leader who takes ownership of their team’s results and doesn’t wait for instructions to solve problems.
• Industry Knowledge: Strong background in BPO sales-driven environments. Telecommunications (Telco) experience is highly preferred.
• Tools: Proficient in CRM software (e.g., HubSpot) and Microsoft Office applications, including (but not limited to) Outlook, Teams, Excel, Word, PowerPoint, as well as Microsoft 365
• Communication: Exceptional English communication skills, both written and verbal.