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opportunities for technology operations process improvement and development\nLeverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business\nLeverage enterprise tools to digitize workflows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues\nInstill repeatable processes that consistently meet SLAs and OLAs\nManage backups, recovery and ensure recovery includes periodic tests to ensure business continuity\nWork with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed\nInstitute controls in partnership with Operation Risks to ensure risk management is sustainable\nManage the costs, demand and resource capacity for the team resources, leveraging external resources as 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