{"id":3975157,"url":"https://alion.io/job/tata-communications-manager-customer-interaction-suite","title":"Manager - Customer Interaction Suite","company":{"id":180492,"name":"Tata Communications","domain":"tatacommunications.com","url":"https://alion.io/company/tata-communications","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Freshteam","truth_index":null},"role":"Frontend","role_family":"Frontend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Blue-Green Deployment","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Docker","optional":false},{"name":"Embeddings","optional":false},{"name":"Falcon","optional":false},{"name":"FastAPI","optional":false},{"name":"Function Calling","optional":false},{"name":"GitHub","optional":false},{"name":"GitLab","optional":false},{"name":"gRPC","optional":false},{"name":"Hallucination","optional":false},{"name":"Kubernetes","optional":false},{"name":"LangChain","optional":false},{"name":"Linux","optional":false},{"name":"LlamaIndex","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Mistral","optional":false},{"name":"MySQL","optional":false},{"name":"New Relic","optional":false},{"name":"NLP","optional":false},{"name":"Node JS","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Azure","optional":true},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-11-09T17:35:30Z","employer_posted_date":null,"last_verified_at":"2026-11-09T17:35:30Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job description:\n\nAs an AI Software Developer, you will design, develop, and own end-to-end AI solutions for Dark NOC, an AI-driven automation platform for customer operations support. You will be responsible for full-stack AI development, covering model integration, application logic, APIs, workflows, and production readiness.\n\nIn this role, you will work closely with the Project Manager to translate business and operational requirements into scalable, reliable, and automated AI capabilities. You will build and productionize solutions leveraging LLMs, NLP, RAG-based systems, and automation workflows to enable proactive issue detection, intelligent troubleshooting, and autonomous operations.\n\nYou will take complete ownership of the development lifecycle from design and implementation to testing, deployment, and optimization, ensuring the Dark NOC platform delivers secure, cost-efficient, measurable, and SLA-aligned AI automation for enterprise customer operations.\n\nMinimum Qualifications & Experience:\nBachelor's degree in computer science / AI / Data Science engineering\n5-10 years of experience\n\nCore Knowledge & Skills:\nProficiency in Python programming\nStrong experience developing AI-driven automation solutions using LLMs/NLP (LLaMA, Mistral, Falcon, Claude Sonnet) and RAG-based architectures\nHands-on knowledge of LangChain / LlamaIndex; prompt engineering; function calling; embeddings, including prompt design, validation, and response quality evaluation\nExperience integrating AI models using LLM function/tool calling APIs for automated decision-making and actions\nStrong programming skills in Python, Node.js, or building scalable APIs and services\nStrong hands-on experience with REST and gRPC APIs, including HTTP status codes, payload structures, rate limiting, retries, and error handling\nMLOps / DevOps\nGit\nCI/CD (GitHub / GitLab / Azure DevOps)\nDocker\nKubernetes\nAPI gateways\nObservability\nPrometheus\nGrafana\nSecurity & Compliance\nToken hygiene\nPII redaction\nRBAC\nHands-on experience using Visual Studio Code (preferred for Python)\nVisual Studio (with Python workload)\nC#/.NET or Python development, including debugging, code reviews, and collaborative development workflows\nHands-on development experience with MySQL or PostgreSQL\n\nOther Knowledge & Skills:\nExposure to working on RFP cases\nKnowledge of creating HLD and LLD\nProficiency in VS Code + Python\nFastAPI programming\nSIP/VoIP (Asterisk / FreeSWITCH / Kamailio)\nREST APIs\nLLM (voice bot & omnichannel CX integration)\nLinux development\n\nKey Responsibilities:\nTranslate business and operational requirements into architecture, user stories, and technical designs for Dark NOC features\nBuild full-stack AI capabilities: model integration (LLMs/NLP), orchestration logic, APIs/services, and workflow automation\nImplement RAG pipelines (data ingestion, chunking, embeddings, vector search) and tool/function calling for autonomous actions\nIntegrate LLMs/NLU/ASR/TTS providers with robust adapters, retries, timeouts, and fallbacks\nDesign and maintain prompts, system policies, and tool schemas; evaluate and refine prompts for accuracy and reliability\nImplement guardrails (policy enforcement, PII masking, safety filters) and quality evaluation (e.g., RAG ground truth checks)\nBuild data ingestion & transformation for logs, alerts, tickets, and knowledge bases\nMaintain feature/knowledge freshness SLAs and data contracts with upstream systems\nIntegration with New Relic, ServiceNow, email, chat, REST API for end-to-end automation\nImplement unit/integration/e2e tests, plus AI evaluations (groundedness, hallucination, toxicity)\nCreate offline and shadow/A/B evaluations for prompts, models, and RAG changes before production rollout\nDefine acceptance criteria with the Project Manager; maintain a robust regression suite\nSet up CI/CD pipelines with canary/blue-green releases, automated rollbacks, and migration/versioning for prompts, models, and indexes\nContainerize services (Docker) and deploy to Kubernetes with observability hooks and resource limits\nProduce runbooks and operational toggles (feature flags, kill switches, fallback modes)\nWork closely with the Project Manager on scope, estimations, milestones, and risk tracking\nPartner with platform, infra, and data teams to unblock dependencies and align environments and SLAs\nProvide clear documentation (designs, APIs, runbooks, evaluation results) and demo increments to stakeholders\nSupport pre-prod validations and production rollouts; analyze incidents with traces/logs and drive code fixes\nOwn RCA for code/config issues and convert findings into tests, guardrails, and automation\n\nPreferred Trainings/Certifications:\nCertification - Generative AI with Large Language Models or LLMOps\nCertified in C# (.NET) or Python\nCertification or deep knowledge of SDLC, Agile, or Kubernetes\nSkills\nAPI, FastAPI, LLM, LangChain, LlamaIndex, NLP, Python, RAG, REST, gRPC","description_format":"text","description_chars":4917,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Network Interconnect","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-11-09T17:35:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["seen:0","win:early"],"computed_at":"2026-11-09T22:56:12Z"},"pay":null,"html_url":"https://alion.io/job/tata-communications-manager-customer-interaction-suite","json_url":"https://alion.io/job/tata-communications-manager-customer-interaction-suite.json","meta":{"generated_at":"2026-11-09T22:56:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12858,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180492},"rest":"https://alion.io/mcp/rest/get_company?id=180492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftata-communications-manager-customer-interaction-suite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftata-communications-manager-customer-interaction-suite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftata-communications-manager-customer-interaction-suite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tata-communications-manager-customer-interaction-suite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftata-communications-manager-customer-interaction-suite"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3975157}},{"tool":"search_jobs","arguments":{"company":"tatacommunications.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3975157},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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