{"id":3703568,"url":"https://alion.io/job/tata-communications-sr-customer-service-executive-cloud-security-network-operations-support","title":"Sr. Customer Service Executive - Cloud & Security Network Operations & Support","company":{"id":180492,"name":"Tata Communications","domain":"tatacommunications.com","url":"https://alion.io/company/tata-communications","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Freshteam","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"CyberArk","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-11-03T18:38:18Z","employer_posted_date":null,"last_verified_at":"2026-11-03T18:38:18Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"L1.5 Profile \n3+ years of experience in IT Service & Incident Management, Vendor Management \nBasic networking knowledge with minimum CCNA level certifications/skills \nStrong exposure to Network Security and in particular Network Access Control \nShould have knowledge of all or some of below tools to perform there job \nSplunk, Essas, Cisco ISE, Cisco Prime NEs(Router, Switches, Wireless controller, (Firewalls, ACI Fabrics etc), Netrequest, Cyberark, Forescout (Enterprise manager & appliances), Spectrum(monitoring), Dx Netops, Ansible, SPDW, MS Office, Service Now, Jira) \nStrong communications skills \nFSCA Certified or FSCA training minimum \n1st Line of defence, handling issues through emails, Teams, creating incident audit trails, self-help & digital FAQs \nProactive Monitoring of NAC (Few examples: NAC switches and errors) \nIncident troubleshooting and management. 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