GECX Architect Solution Architect
Confirmed on the employer's own hiring board on Oct 27, 2026. First seen by Alion on Oct 27, 2026. Tata Consultancy Services scores A on the Alion truth index.
Role: Solution Architect. Skills: Google Analytics, Presales. Experience: 10 - 20 Years. Qualification: Bachelor Of Engineering
Role: GECX
(Google Enterprise Customer Experience) Architect
Exp: 10 to 20 years
Location: Pan India
Qualifications: BCA, BSC,
BE
Pre-Requisites:
- Presales and Solution (Proactive / RFX)
Experience in Contact Center (B2B, B2C, D2C)
- Self-Motivated and able to drive GTM
Strategy and Customer Engagements independently
- Flexible and open for travels
(International / Domestic) on need basis.
- Knowledge / Hands on Development
experience in Platforms such as Google CCAI / Google CCaaS / Google CES /
Gemini Enterprise Customer Experience
- Knowledge of Conversational Data
Migration, Analytics,
- Knowledge on Enterprise Conversational
AI Fabric and Orchestration Layer, Multimodal Architecture
Technical Expertise Required - CCAI & GECX
- Architecture
design and roadmap development for Google CCAI and Google Enterprise Customer
Experience (GECX) solutions
- Application of AI and GenAI to
enterprise use cases, particularly within Contact Center as a Service (CCaaS)Design
and implementation of Conversational AI solutions
- Customer journey mapping and assessing
Proof-of-Concept approaches
- Integration of Google Cloud GenAI capabilities
into customer experience platforms
- Support Assessment and Discovery opportunities in
customer landscape
Certifications:
- Customer Experiences with Contact
Center AI (CCAI) - Dialogflow CX (CCAIDCX)
- Genesys CCaaS /
NICE CXone / Amazon Connect / Five9 Certified Professional or
Architect
- Knowledge on Kore.ai / Yellow.ai
Conversational AI platform
- ITIL Foundation
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