{"id":2834394,"url":"https://alion.io/job/tata-consultancy-services-senior-smax-support-engineer","title":"Senior SMAX Support Engineer","company":{"id":222,"name":"Tata Consultancy Services","domain":"tcs.com","url":"https://alion.io/company/tata-consultancy-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8500,"max":11500,"currency":"SGD","period":"month","gross":true,"usd_annual":107856},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure Cosmos DB","optional":false},{"name":"C#","optional":false},{"name":"Git","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"MS SQL","optional":false},{"name":"Node JS","optional":false},{"name":"Rest API","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-19T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Role Overview \nWe are seeking an experienced Senior IT Application Support Engineer to provide end-to-end support for business-critical enterprise applications across cloud and on-premises environments. The role will be responsible for incident management, problem resolution, production support, Production deployment, operational governance, and stakeholder engagement to ensure high service availability and operational excellence. \nKey Responsibilities \nProvide Level 1 / Level 2 / Level 3 application support for enterprise applications and digital platforms. \n\nLead incident investigation, troubleshooting, service restoration, and root cause analysis (RCA). \n\nOnsite hands-on support experience to fix digital signage device issues \n\nSupport application deployments, patches, upgrades, configuration changes, maintenance activities, backups, and operational health checks while adhering to change management processes. \n\nCollaborate with business users, infrastructure teams, developers, vendors, and external service providers to ensure effective issue resolution and service delivery. \n\nMonitor application performance, integrations, databases, and infrastructure dependencies. \n\nSupport 24x7 operational environments and drive continuous service improvements. \n\nCreate and maintain technical documentation, knowledge articles, operating procedures, application configurations, and support runbooks to improve support efficiency and knowledge retention. \n\nEnsure adherence to SLA commitments and escalation procedures. \n\nPrepare operational reports, incident summaries, SOPs, knowledge articles, and management updates. \n\nManage change requests, patches, configuration updates, and production releases. \n\nPrepare operational reports on application performance, incident trends, service levels, security access reviews, and support activities while driving continuous improvement and automation initiatives. \n\nRequired Skills & Experience \n10+ years of experience in Application Support, Production Support, Digital Operations in AMS environments. \n\nExpertise in Incident, Problem, Change, and Service Request Management, and Excellent understanding of ITIL-aligned support processes. \n\nHands-on experience supporting applications hosted on Microsoft Azure and AWS, virtualization, and application deployments. \n\nExpertise with application monitoring, troubleshooting, log analysis, and performance tuning. \n\nStrong stakeholder management and vendor coordination skills, experience managing critical incidents and major outage communications. \n\nTechnical Skills \nCloud Platforms \nMicrosoft Azure , AWS \n\nApplication Technologies \nJava / J2EE, C# / .NET, Node.js, REST APIs \n\nDatabases \nMicrosoft SQL Server, MongoDB, Cosmos DB \n\nITSM Tools \nOpenText SMAX ticketing tool \n\nGit , Visual Studio, IntelliJ \n\nPreferred Qualifications \nITIL Foundation Certification \n\nAWS and Azure Certification \n\nExperience supporting government, enterprise, or mission-critical systems \n\nExperience in cloud migration, production cutover, and application modernization projects \n\nSkills\nITIL Certified, Government, Troubleshooting, System Health Checks, Service Improvement, Cloud Migration, Azure Cloud Services, Root Cause Analysis, Mission Critical Systems, Enterprise Applications, RCA, Digital Signage, Configuration Changes, Integration Solution, collaborative business partnering, Learning Support","description_format":"text","description_chars":3392,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-19T04:29:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4,185 · green card filings: 2","filings_12m":4185,"filings_prev_12m":8047,"green_card_filings_12m":2,"median_offered_wage_usd":92524,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; 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