{"id":2903069,"url":"https://alion.io/job/tata-consultancy-services-service-technical-specialist","title":"Service Technical Specialist","company":{"id":222,"name":"Tata Consultancy Services","domain":"tcs.com","url":"https://alion.io/company/tata-consultancy-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":227,"ghost_share":0,"stale_share":0,"repost_share":0.009,"time_to_fill_p50_days":3,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-20T07:03:42Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-28T12:24:10Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Role: Service Delivery Owner. Skills: Customer Focus, Customer Service. Experience: 3 - 10 Years. Qualification: Bachelor Of Engineering\nKey Responsibilities\n·Receive, review and own dealer service cases through the approved case-management channel. ·Validate case details, machine information, symptoms, prior actions and available diagnostic evidence before troubleshooting. ·Diagnose tractor service and repair issues using approved service manuals, diagnostic tools, historical cases and technical knowledge. ·Guide dealers and technicians through structured fault isolation and repair steps within the authorized support scope. ·Record diagnostic steps, findings, actions and resolution clearly in Salesforce or the designated case platform. ·Maintain case quality and completeness, and escalate complex cases with a structured technical history to the next support level retained authority. ·Coordinate with Parts Technical Support when resolution requires part identification, fitment, supersession or availability confirmation. ·Participate in knowledge transfer, shadowing, reverse-shadowing, certification and product-immersion activities. ·Convert repeatable case learnings into candidate SOPs, troubleshooting guides and knowledge articles for SME validation. ·Support dealer callbacks and communicate technical guidance clearly, professionally and with customer focus. Mandatory Requirements\n·Hands-on\nexperience in tractor, agricultural equipment, automotive, construction\nequipment, commercial vehicle or heavy-equipment service/product support.\n·Strong\nunderstanding of mechanical systems and service diagnostics, preferably\nengines, transmissions, driveline, hydraulics, electrical/electronic systems or\nvehicle controls.\n·Experience\ndealing with dealers, workshops, field-service teams, technicians or customers\non technical issues.\n·Ability\nto apply structured troubleshooting, root-cause analysis and evidence-based\nfault isolation.\n·Comfort\nreading service manuals, technical bulletins, wiring diagrams, parts\ninformation and diagnostic reports.\n·","description_format":"text","description_chars":2068,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-20T07:03:42Z"},{"event":"close","at":"2026-10-24T19:46:16Z"},{"event":"reopen","at":"2026-10-25T12:53:39Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.455,"p_room":0.35,"age_days":7,"expected_fill_days":3,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/tata-consultancy-services-service-technical-specialist","json_url":"https://alion.io/job/tata-consultancy-services-service-technical-specialist.json","meta":{"generated_at":"2026-10-28T14:14:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19407,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":222},"rest":"https://alion.io/mcp/rest/get_company?id=222"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftata-consultancy-services-service-technical-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftata-consultancy-services-service-technical-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftata-consultancy-services-service-technical-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tata-consultancy-services-service-technical-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftata-consultancy-services-service-technical-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2903069}},{"tool":"search_jobs","arguments":{"company":"tcs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2903069},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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