{"id":3598657,"url":"https://alion.io/job/tata-consultancy-services-servicenow-csm-developer","title":"ServiceNow CSM Developer","company":{"id":222,"name":"Tata Consultancy Services","domain":"tcs.com","url":"https://alion.io/company/tata-consultancy-services","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":111,"ghost_share":0.009,"stale_share":0,"repost_share":0.027,"time_to_fill_p50_days":7,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":24000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-11-02T06:33:27Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T05:05:11Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Role: Developer. Skills: Digital : ServiceNow_Customer Service Management, Service Now. Experience: 4 - 15 Years. Qualification: Bachelor Of Technology\nDesign, develop, and implement ServiceNow CSM solutions including Case Management, Contact Management, and Service Operations.\nConfigure and customize CSM applications such as case workflows, SLAs, entitlements, and customer portals.\nDevelop and enhance case lifecycle management including intake, routing, escalation, and resolution processes.\nImplement and maintain Omnichannel capabilities (email, chat, virtual agents, and self-service portals).\nConfigure Knowledge Management integration to enable efficient case resolution and self-service.\nDevelop business rules, client scripts, Script Includes, UI policies, and Flow Designer workflows.\nIntegrate ServiceNow CSM with external systems (CRM, ERP, contact center tools, and third-party applications) using REST/SOAP APIs.\nImplement and customize Service Portal / Employee Center / Customer Portal for enhanced user experience.\nBuild and maintain reports, dashboards, and Performance Analytics to track customer service performance and KPIs.\nCollaborate with stakeholders to gather requirements and translate them into scalable ServiceNow CSM solutions.\nProvide L2/L3 support, troubleshoot issues, and continuously improve system performance and usability.","description_format":"text","description_chars":1363,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-02T06:33:27Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.813,"p_room":0.75,"age_days":6,"expected_fill_days":7,"reasons":["conf:0","velocity","win:late","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/tata-consultancy-services-servicenow-csm-developer","json_url":"https://alion.io/job/tata-consultancy-services-servicenow-csm-developer.json","meta":{"generated_at":"2026-11-09T09:17:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8656,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":222},"rest":"https://alion.io/mcp/rest/get_company?id=222"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftata-consultancy-services-servicenow-csm-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftata-consultancy-services-servicenow-csm-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftata-consultancy-services-servicenow-csm-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tata-consultancy-services-servicenow-csm-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftata-consultancy-services-servicenow-csm-developer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3598657}},{"tool":"search_jobs","arguments":{"company":"tcs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3598657},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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