{"id":3653496,"url":"https://alion.io/job/tata-consultancy-services-servicenow-itsm-developer-2","title":"ServiceNow ITSM Developer","company":{"id":222,"name":"Tata Consultancy Services","domain":"tcs.com","url":"https://alion.io/company/tata-consultancy-services","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":116,"ghost_share":0,"stale_share":0,"repost_share":0.034,"time_to_fill_p50_days":6,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"LDAP","optional":false},{"name":"MySQL","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:54:03Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T11:31:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Role: Developer. Skills: Digital : ServiceNow_IT Service Management, Service Now. Experience: 4 - 14 Years. Qualification: Bachelor Of Technology\nServiceNow ITSM Developer\nLocation: PAN INDIA\nJob Summary\nWe are seeking a skilled ServiceNow ITSM Developer to design, develop, and implement IT Service Management solutions. The ideal candidate will have hands-on experience with ServiceNow modules, strong technical expertise, and excellent communication skills to collaborate effectively with cross-functional teams.\nKey Responsibilities\nDevelop and implement ServiceNow ITSM modules including:Incident Management\nProblem Management\nChange Management\nKnowledge Management\nService Catalog\nMobile App\nVirtual Agent\n\nConfigure ServiceNow ITSM applications in alignment with approved design plans.\nPerform unit testing, system integration testing, performance testing, and user acceptance testing.\nDevelop ServiceNow solutions using JavaScript, Jelly, Web Services, XML, HTML, and CSS.\nCreate SQL and LDAP queries to connect and retrieve data from Oracle, MySQL databases, and Active Directory.\nEstablish repeatable processes for development, testing, staging, and production environments ensuring reliability and high availability.\nAdhere to Agile/Scrum methodology and ITIL standards.\nEnsure compliance with the Software Development Lifecycle (SDLC).\nRequired Qualifications\nServiceNow Certified Systems Administrator./ CAD Certified.\nStrong knowledge of Agile/Scrum methodology.\nBasic understanding of ITIL/industry standards.\nFamiliarity with SDLC processes.\nTechnical Skills\nServiceNow ITSM development and configuration.\nJavaScript, Jelly, XML, HTML, CSS.\nSQL and LDAP query creation.\nWeb Services integration.\nBehavioral Competencies\nEffective verbal and written communication skills for technical and non-technical audiences.\nStrong interpersonal skills for collaborative teamwork.\nAbility to participate and provide feedback during planning meetings (pre-iteration and retrospectives).","description_format":"text","description_chars":1989,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-03T00:54:03Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring 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