{"id":2769394,"url":"https://alion.io/job/tata-consultancy-services-subops-bau-engineer","title":"Subops BAU Engineer","company":{"id":222,"name":"Tata Consultancy Services","domain":"tcs.com","url":"https://alion.io/company/tata-consultancy-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon ECS","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"MS SQL","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOPS","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-09T17:26:02Z","employer_posted_date":null,"last_verified_at":"2026-10-09T17:26:02Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Job Description: SubOps BAU Engineer / Analyst\n\nRole Overview\nThe SubOps BAU Engineer is responsible for the day-to-day operational support, maintenance, and continuous improvement of the Subscription Platform (SOPS). This includes monitoring, incident resolution, batch job management, minor enhancements, and coordination across integrated systems to ensure uninterrupted subscription lifecycle operations for digital and print products. \n\nKey Responsibilities\n1. Production Support & Monitoring\nPerform daily health checks across SOPS platform components \nMonitor batch alerts (e.g., Google Cloud payload errors, failed payment notifications) and triage/resolve per established runbooks \nTrack and resolve P3/P4 incidents within defined SLAs \nMonitor subscription reconciliation dashboards and escalate discrepancies \n2. Batch Processing & Job Management\nOversee and troubleshoot 40+ batch jobs including payment processing, DTI imports, earned revenue reports, demographic conversions, context space flushes, and file transfers \nManage batch scheduling, re-runs, and failure recovery across AWS Lambda, ECS clusters, and legacy JBOSS-based batch services \nCoordinate nightly print fulfilment data flows between different systems \n3. Incident Management & Troubleshooting\nInvestigate and resolve issues across the integration chain \nDiagnose API failures \nCoordinate with middleware teams (Boomi, WebMethods, Axway) for integration-related issues \nManage operational tasks including unresolved payment processing and offer/campaign configuration \n4. Minor Enhancements & Configuration Changes\nImplement minor code changes, configuration updates, and field-level modifications \nSupport product/offer setup for pricing, promotions, campaign configuration \nExecute user access changes, permission set updates, and profile modifications \nPerform data loads (single objects, ≤5,000 records) as requested by business teams \n5. Release & Deployment Support\nSupport BAU releases \nCoordinate with CloudOps for Rundeck-based deployments to AWS environments \nParticipate in warranty support (2 weeks post-implementation) for new releases \nMaintain and update release notes and deployment documentation \n6. Coordination & Communication\nRaise and track ServiceNow (SNOW) change requests for production changes \nProvide operational handover documentation for new features transitioning from project to BAU \nParticipate in BAU prioritisation forums and sprint planning for recurring BAU stories \nQualifications & Experience\n 7+ years of experience in application support / BAU operations for enterprise subscription or eCommerce platforms . Experience in any other subscription management systems \nStrong experience with Java-based enterprise applications and AWS cloud services\nHands-on experience with SQL (MS SQL Server and/or Oracle) for data investigation and reporting\nFamiliarity with REST API troubleshooting and middleware integration patterns\nExperience with ITIL-based incident, problem, and change management processes\nSkills\nRest Api, Java, Axway, Ms Sql Server, Boomi, Webmethods, Oracle, Sql, AWS","description_format":"text","description_chars":3099,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-17T03:17:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4,185 · green card filings: 2","filings_12m":4185,"filings_prev_12m":8047,"green_card_filings_12m":2,"median_offered_wage_usd":92524,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":1,"age_days":7,"expected_fill_days":26,"reasons":["seen:7","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/tata-consultancy-services-subops-bau-engineer","json_url":"https://alion.io/job/tata-consultancy-services-subops-bau-engineer.json","meta":{"generated_at":"2026-10-18T08:48:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":222},"rest":"https://alion.io/mcp/rest/get_company?id=222"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftata-consultancy-services-subops-bau-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftata-consultancy-services-subops-bau-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftata-consultancy-services-subops-bau-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tata-consultancy-services-subops-bau-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftata-consultancy-services-subops-bau-engineer"}]}