Solution Architect – Technical Publications

Location: Flexible (Onsite / Hybrid / Offshore)

Role Summary

We are seeking an experienced Solution Architect – Technical Publications  to lead the design, implementation, and transformation of enterprise Technical Publications ecosystems. The role will be responsible for defining information architectures, content reuse strategies, publishing frameworks, and service information solutions using industry-leading platforms such as PTC Arbortext, Arbortext Content Delivery (ACD), and structured authoring standards.

The ideal candidate will have deep expertise in technical documentation, service information management, parts catalog solutions, and digital publishing architectures, with the ability to align business requirements with scalable and reusable content solutions. The role aligns with Technical Publications solution offerings, structured content management, standards compliance, publishing automation, and AI-enabled documentation initiatives.

Key Responsibilities

Information Architecture & Content Strategy

• Define and govern a Common Information Architecture (CIA)  across multiple product lines and business units.
• Establish content models, metadata frameworks, taxonomy structures, and information standards.
• Design and implement scalable topic-based authoring frameworks to support content reuse and modular documentation.
• Develop and maintain content governance processes and publishing standards.

  Technical Publication Solution Architecture

  Architect enterprise Technical Publications solutions leveraging structured authoring and content management technologies.

  Define end-to-end content lifecycle workflows covering authoring, review, approval, translation, publishing, and delivery.

  Create high-level and detailed architecture documentation, solution blueprints, and technical specifications.

  Arbortext & Publishing Technologies

  Lead implementation and optimization of:

  Arbortext Editor

  Arbortext Publishing Engine (PE)

  Arbortext Content Delivery (ACD)

  XML/DITA/S1000D based publishing solutions

  Design and maintain publishing workflows, automation frameworks, and multi-channel publishing outputs.

  Develop and manage stylesheets, templates, FOSI/XSL-FO configurations, and publishing customizations.

  Topic Structures & Content Reuse

  Define topic structures and document architecture standards.

  Establish content reuse methodologies using:

  Conditional text

  Variable content

  Content references

  Shared modules

  Product variants

  Drive documentation standardization and reduction of duplicate content.

  Service Information Management (SIM)

  Design and implement Service Information Management solutions.

  Lead integration of engineering and service information systems.

  Support SIM processes including:

  • EBOM to SBOM transformation
  • Service Parts Catalog creation
  • Parts list generation
  • Technical illustrations integration
  • Service documentation synchronization

  Ensure accurate linkage between product structures, parts information, illustrations, and service procedures.

Digital Transformation & Innovation

• Evaluate emerging technologies including AI-enabled documentation solutions.
• Drive automation initiatives for content migration, document conversion, content generation, and publishing optimization.
• Lead proof-of-concepts (POCs) and technology evaluations.

Stakeholder & Delivery LeadershipCollaborate with Engineering, Aftermarket, Service, Manufacturing, Product Management, and IT teams.

Conduct architecture reviews and provide technical leadership to development and documentation teams.

Support customer workshops, solution demonstrations, RFPs, and consulting engagements.

Required Skills & Experience

Technical Skills

Strong expertise in:

Technical Publications

Structured Authoring

XML

DITA

S1000D

Information Architecture

Experience with:

Arbortext Editor

Arbortext Publishing Engine (PE)

Arbortext Content Delivery (ACD)

Hands-on experience developing:

Stylesheets

Publishing templates

Content models

Topic structures

Strong understanding of:

Common Information Architecture

Content Reuse Strategies

SIM processes

EBOM to SBOM transformation

Service Parts Catalogs

Technical Illustrations

Domain Experience

Technical Publications for:

Off-Highway Equipment

Industrial Machinery

Heavy Equipment

Soft Skills

Strong customer-facing consulting capability.

Excellent stakeholder management and communication skills.

Ability to translate business requirements into scalable technical solutions.

Experience leading cross-functional and globally distributed teams.

Preferred Qualifications

Bachelor's or Master's degree in Engineering, Computer Science, Information Systems, or related field.

PTC Arbortext certifications preferred.

Experience with PLM systems such as Windchill.

Exposure to AI/GenAI applications in Technical Publications.

Experience Required

10+ years  of experience in Technical Publications, with at least 5 years in Solution Architecture or Lead Consultant roles.