{"id":3199993,"url":"https://alion.io/job/tate-global-information-system-technical-support-genk","title":"Information System Technical Support - Genk","company":{"id":2070871,"name":"Tate Global","domain":"tateglobal.com","url":"https://alion.io/company/tateglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Occupop","truth_index":{"grade":"B","score":75,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Genk, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"MS SQL","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-07T09:13:48Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-11-04T00:01:16Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":88},"description":"Information Systems Technical Support\nGenk, Belgium | Onsite\nAbout Us\nKingspan Data Solutions is a global leader in mission-critical data centre infrastructure, delivering innovative solutions that support the performance, efficiency, and scalability of today’s high-performing data centres.\nAs one of the fastest-growing divisions within Kingspan Group plc, we operate across Europe, the Americas, the Middle East, and Asia-Pacific. Our businesses combine specialist expertise in engineering, manufacturing, and installation to deliver integrated infrastructure solutions at scale.\nWith a strong focus on innovation, sustainability, and collaboration, we continue to invest in our people, technology, and capabilities to support the evolving demands of the global data centre market.\nAbout the Role\nWe are looking for an Information Systems Technical Support professional to join our IT team in Genk.\nThis role is responsible for delivering high-quality infrastructure and end-user support across the business, ensuring systems, networks, and devices remain secure, reliable, and fully operational. Working closely with colleagues across IT and the wider organisation, you will support day-to-day technical operations while contributing to excellent customer service and continuous improvement.\nKey Responsibilities\nProvide technical support for desktops, laptops, mobile devices, printers, and business applications\nTroubleshoot and maintain servers, network infrastructure, hardware, and software environments\nManage incidents and service requests through the IT Service Desk, ensuring service levels are achieved\nProvision, deploy, and maintain IT equipment while keeping accurate asset management records\nSupport Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Azure\nAssist with the administration and maintenance of Windows Server environments\nMonitor, update, document, and escalate technical issues where appropriate\nSupport office equipment relocations and technology deployments in line with business requirements\nEnsure all activities comply with IT governance standards, company policies, and Health & Safety requirements\nPromote the effective use of IT tools and technologies across the business while delivering excellent customer service \nQualifications\nExperience in an IT Support, Service Desk, Desktop Support, or Infrastructure Support role\nGood understanding of Active Directory user administration\nWorking knowledge of Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Azure\nExperience supporting Windows 10 and Windows 11 environments\nExperience supporting iOS, Android devices, and print services\nUnderstanding of network troubleshooting and connectivity issues\nExperience working with ITIL-based service desk or ticketing systems\nWorking knowledge of Windows Server environments\nStrong communication, customer service, and problem-solving skills\nAbility to work independently and collaboratively within a team environment\nPreferred\nExperience with PowerShell, VBA, VBScript, or other Microsoft scripting technologies\nAdvanced Windows Server administration experience\nKnowledge of Microsoft SQL (DBA and/or T-SQL)\nExperience with Citrix or Windows Terminal Services\nExposure to back-end web-based technologies \n\nBenefits\nPermanent and full-time employees enjoy a competitive salary, ongoing professional development opportunities, and the chance to work within a growing global organisation supporting critical infrastructure projects worldwide.\nAt Kingspan Data Solutions, you will be part of a collaborative team where innovation, continuous improvement, and career development are actively encouraged.\nIgnite your career. 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