{"id":2444410,"url":"https://alion.io/job/tateandlyle-customer-service-representative","title":"Customer Service Representative","company":{"id":1817011,"name":"Tate & Lyle","domain":"tateandlyle.com","url":"https://alion.io/company/tateandlyle","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":21,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boleráz, Slovakia"],"countries":["SK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-10-13T00:00:00Z","employer_posted_date":"2025-10-13","last_verified_at":"2026-11-06T19:39:32Z","board_verified":true,"closed_at":null,"days_open":389,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":389},"description":"Customer Service Representative\nA Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer relationships and expectations. This role is the primary contact for both internal and external customers, acting as the liaison to ensure strong communication amongst all stakeholders and helping to drive the company’s strategy forward as a valued added supplier. \nResponsibilities/Duties\nServe as first point of contact for the customers when processing orders and requests\nCollaborates with various internal teams such as Supply Chain and Sales to manage situations impacting the customer\nProcesses customer orders, complaints, returns, and invoices in a timely manner\nResponds to customer requests for product information and samples\nManages customer complaints to ensure proper corrective actions are taken, documenting information appropriately\nManages ongoing contracts and request quotes or new contracts as needed\nVerifies contract pricing in CRM is accurate to ensure correct invoicing\nResolves customer payment discrepancies\nObtains required approvals to issue customer credits as needed\nTracks shipments for customers and provides assistance in expediting\nProblem solves to ensure customer is supplied through product shortages, production failures or truck shortages\nManages EDI orders such as order confirmations, shipment notices, COA and invoices that transmitted via EDI by customer \nWorks directly with the production planning & credit team to release orders to customers\nManages daily open order reports, blocked deliveries and billing block reports\nReconciles inventory on a monthly basis and runs reports for mid-year and year end audits \nEnsures proper information is supplied on orders and customs documents for clearance of orders being exported from the US\nSubmits required forms to GSS to create, change, or correct master data as directed by the customer\nManages customer portals and does everything from recovering PO’s to reentering invoice data into the customer portal system. \nAssesses and escalates any urgent issues to sales and management as appropriate\nProvides training and mentoring for Customer Service Coordinators as needed\nRequirements\nStrong verbal and written communication skills\nAbility to work in a fast paced team environment\nExcellent computer skills\nDetail oriented with a high level of accuracy\nAbility to problem solve and provide solutions\nDecision making capabilities in fast paced, ever changing environment\nOrganized and ability to multitask\nContinuous improvement mindset\nAbility to work on call on a rotating basis\nPreferred Experience\nBachelor’s Degree, preferably in Business related field\n5-7+ years of experience in customer service or related field\nTate & Lyle is an equal opportunity employer, committed to the strength of an inclusive 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