{"id":400340,"url":"https://alion.io/job/tatucity-trainer-bpo","title":"Trainer-BPO","company":{"id":8749,"name":"Tatu City","domain":"tatucity.com","url":"https://alion.io/company/tatucity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":99,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":335,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kiambu, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":18500,"period":"year","method":null,"sample_n":4610},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2025-11-07T00:00:00Z","employer_posted_date":"2025-11-07","last_verified_at":"2026-10-27T04:57:18Z","board_verified":true,"closed_at":null,"days_open":354,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":354},"description":"Rendeavour is launching a Business Process Outsourcing (BPO) division from the ground up, with ambitious plans to scale rapidly. Our goal is to deliver world-class outsourcing solutions that drive efficiency, innovation, and exceptional customer experiences.\nAs a cornerstone of our BPO launch strategy, the Trainer will play a pivotal role in shaping the capabilities and culture of our telesales team. This position demands a visionary training professional who can craft and deliver high-impact learning experiences, tailored to regional market dynamics.\nKey Responsibilities:\nDesign, develop, and deliver comprehensive training programs for telesales agents, including onboarding, product knowledge, sales techniques, CRM usage, and compliance.\nCustomize training content to align with regional market nuances, customer behaviour, and cultural considerations.\nFacilitate engaging classroom, virtual, and on-the-job training sessions.\nConduct regular training needs assessments and skills gap analyses across regions to inform continuous learning initiatives.\nCollaborate with operations, quality assurance, HR, and senior leadership teams to ensure alignment of training with business goals and strategic priorities.\nMonitor and evaluate training effectiveness through assessments, feedback, performance metrics, and ROI measurement.\nProvide coaching and mentoring to new and existing telesales agents to drive performance and professional development.\nMaintain up-to-date training materials and documentation in line with evolving business needs, market trends, and compliance standards.\nSupport the implementation and optimization of learning management systems (LMS) and digital learning tools.\nDevelop and implement a scalable training strategy aligned with the BPO’s business goals and regional expansion plans.\nCreate standardized training modules and frameworks adaptable across different regions while maintaining consistency in quality and outcomes.\nDesign and deliver leadership and management development programs for team leads and supervisors within the telesales function.\nPromote a high-performance, customer-centric culture through training and engagement initiatives.\nLead the selection and integration of e-learning, microlearning, and blended learning approaches.\nEstablish quality benchmarks for training delivery and conduct audits to maintain training excellence.\nStay abreast of industry trends, emerging technologies, and evolving customer expectations to keep training programs relevant.\nPilot new training methodologies and tools to enhance learner engagement and retention. \nDesign and deploy regular refresher sessions aligned with specific program types already listed in the JD (e.g. Onboarding, product knowledge etc) to ensure sustained performance.\nRequirements\nExperience and Skills\nBachelor’s degree in Business, Human Resources, Education, Communication, or a related field.\nAt least 8 years of experience in training within a BPO, telesales, or customer service environment.\nProven track record in designing and delivering training programs for sales or customer-facing teams.\nExperience in regional or multi-site training coordination is an added advantage.\nTechnical Skills:\nProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).\nUnderstanding of key Contact Centre metrics (e.g., AHT, FCR, QA scores) to effectively identify training needs and design targeted intervention programs to close identified gaps.\nHands-on experience with Learning Management Systems (LMS) and e-learning platforms.\nFamiliarity with CRM systems (e.g., Salesforce, Zoho CRM) and call center software.\nAbility to analyze training data and performance metrics to inform decision-making.\nKnowledge of instructional design methodologies and adult learning principles.\nComfortable with virtual training tools (e.g., Zoom, Microsoft Teams, Google Meet).\nSolid understanding of compliance and quality assurance standards in BPO environments.","description_format":"text","description_chars":3973,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional 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