{"id":17962,"url":"https://alion.io/job/tatum-technical-support-engineer","title":"Technical Support Engineer","company":{"id":4525,"name":"Tatum","domain":"tatum.io","url":"https://alion.io/company/tatum","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brno, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":39000,"period":"year","method":"role_country_seniority_unknown","sample_n":31},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"gRPC","optional":true},{"name":"JavaScript","optional":true},{"name":"Linux","optional":true},{"name":"Node JS","optional":true},{"name":"Redis","optional":true},{"name":"Rest API","optional":true},{"name":"TypeScript","optional":true},{"name":"WebSockets","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T05:51:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":5},"description":"Who is Tatum? We are a team of around 50 people building a platform that makes blockchain easier and more accessible for developers. We support more than 120 blockchain networks and work in a highly collaborative, international environment.\nWe are looking for a Technical Support Engineer to join our Support & Solutions team. You will work closely with both prospects and existing customers, helping them solve technical problems and design practical solutions. The role combines technical support with solution engineering and gives you the opportunity to influence both the customer experience and the product itself.\nBlockchain experience is a plus, but not required-we will help you learn.\nWhat you will do\nOwn customers’ technical issues from first contact to resolution, helping them identify and understand the problem.\nUse product usage data, monitoring, logs, and recurring support patterns to identify issues before customers report them.\nProactively reach out to customers when you identify a potential issue or an opportunity to improve their integration.\nPropose practical solutions and best practices based on each customer’s technical and business needs.\nHelp prospects and existing customers get the most value from Tatum’s products.\nCollaborate with Engineering and Infrastructure on incidents and complex technical problems.\nPrevent recurring issues through automation, documentation, tooling, configuration changes, and product improvements.\nRepresent the customer perspective and actively contribute to product and customer experience improvements.\nParticipate in the on-call rotation for critical incidents.\nOur technology stack\nPublic cloud infrastructure, primarily GCP, and on-premises servers\nMore than 120 supported blockchain networks\nNode.js, MongoDB, and Redis\nREST APIs, JSON-RPC, and webhooks\nMonitoring, logging, automation, and AI tools\nRequirements\nYou are a good fit if:\nYou have at least two years of experience in technical support, solution engineering, QA, or a similar technical role.\nYou understand APIs, HTTP, JSON, authentication, and system integrations.\nYou can analyze requests, responses, logs, and error messages to identify the root cause of an issue.\nYou can translate customer needs into practical technical solutions and explain them clearly.\nYou take ownership and prioritize your work based on urgency and customer impact.\nYou are comfortable communicating with customers and collaborating with technical teams.\nYou look beyond individual tickets and actively search for ways to identify and prevent customer issues.\nYou are constantly looking for ways to improve and modernize customer support.\nYou have basic scripting or automation skills.\nYou communicate comfortably in English, both verbally and in writing.\nYou are curious, proactive, and willing to learn blockchain technologies.\nNice to have\nExperience with cloud infrastructure, Linux, Docker, or TypeScript.\nExperience with blockchain technologies or a good understanding of how public blockchain networks work.\nExperience with WebSockets, gRPC, or other real-time communication technologies.\nWhat success looks like\nCustomers receive timely, clear, and technically sound solutions.\nPotential issues are identified and addressed before customers report them.\nRecurring problems are replaced by scalable solutions instead of repeated ticket handling.\nCustomer feedback leads to measurable improvements 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