ServiceNow Developer
First seen by Alion on Sep 2, 2026.
Role Overview :
We are seeking a highly skilled and experienced (5 - 15 years) ServiceNow Consultant/Engineer with proven expertise in implementing and supporting IT Operations Management (ITOM), CMDB and IT Asset Management (ITAM) modules. The ideal candidate will possess hands-on experience in configuring, customizing, and optimizing ServiceNow solutions to meet enterprise IT needs.
Responsibilities :
- Expertise in ServiceNow Discovery.
- Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
- Expertise in Service Mapping features and functionality.
- Understanding of network protocols (e.g., SNMP, WMI, SSH).
- Knowledge of CMDB structure and data relationships.
- AI/ML CMDB Data Model Extension - CMDB and AI Integration for AI/ML Modelling.
- Service Mapping for AI - Map and visualize the dependencies between AI services/models and the underlying infrastructure (cloud resources, network, data sources) in the Service Graph.
- Data Quality/Normalization - Implement CMDB health metrics, data certification, and discovery/integration processes to ensure high quality, up-to-date data for AI training and runtime diagnostics.
- Enhanced Impact Analysis - Configure AI/ML algorithms to use CMDB relationships during Incident, Problem, and Change Management.
- Proactive resource Management - Configure tracking of utilization metrics (especially for high-cost AI CIs like GPUs or cloud functions) against the CMDB.
- AI-Driven Event Correlation - Integrate Event Management (ITOM) with the CMDB.
- AI correlates noise (events) and aggregates them into actionable alerts/incidents based on the affected CIs and services defined in the CMDB.
- Candidate worked on Yokohama/Zurich AI features and capabilities such as GenAI and Now Assist (Now LLM and Agentic AI).
- Worked on HAM/SAM and CAM Asset life cycle management.
- Ability to align discovery data with IT service management processes.
- Strong analytical and problem-solving abilities.
- Participate in the design, development, and implementation of enhancements of Service-now instances.
- Participates in platform upgrade planning, testing, and validation.
- Document system and application architectures.
- Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement).
- Design, develop, optimize, and enhance Service-now application software to deliver solutions that automate and audit business processes.
- Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.
- As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk.
Certificates :
- ServiceNow Certified System Administrator.
- ServiceNow Certified Application Developer.
- ServiceNow certified implementation specialist CIS - (Data Foundations (CMDB and CSDM).
- ServiceNow certified implementation specialist CIS - Service Mapping.
- ServiceNow certified implementation specialist - Discovery (CIS - DISCO) - Discovery.
- ServiceNow certified implementation specialist CIS - Event Management.
Mandatory Requirements :
- Experience : 5 - 10 Years.
- Location : Bangalore or Hyderabad.
- Shift : 2PM - 9PM IST (5 days a week).
Skills
ServiceNow, ITOM, CMDB, IT Asset Management, SNMP, ServiceNow Integration, ServiceNow SAM Pro