Customer Success Manager

Tavrn • Artificial Intelligence • 2 months ago
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Salary
$85k – $110k per year
Location
Hybrid (San Francisco, United States)
Seniority
Junior · 2+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Sep 26, 2026. First seen by Alion on Jul 30, 2026.

Overview
Company
Impact
Profile match

Tavrn

Tavrn provides state of the art, AI-powered demand letters and medical chronologies for attorneys.
tavrn.ai • San Francisco • UTC-08:00 • Artificial Intelligence

What You'll Do

  • Own a named book of Growth-tier accounts as the primary point of contact from onboarding through renewal
  • Build and execute account plans that drive adoption of Tavrn's records retrieval and chronology tools
  • Run regular check-ins and business reviews with firm leadership and case management staff
  • Monitor account health, get ahead of churn risk, and lead save efforts on at-risk renewals
  • Identify and execute expansion opportunities - new practice areas, additional seats, upsells
  • Partner with Support and Tech Ops to resolve escalations affecting your accounts
  • Maintain accurate pipeline, health scores, and renewal forecasts in HubSpot
  • Contribute customer feedback to Product and Marketing (case studies, NPS follow-up, referrals)

What We're Looking For

  • 2-4 years in a customer success or account management role, ideally in B2B SaaS
  • Track record of owning renewal and expansion targets, not just satisfaction scores
  • Comfortable running business reviews and having commercial conversations directly with customers
  • Organized and self-directed - you can manage a full book without close oversight
  • Experience with a CRM (HubSpot preferred) and comfort working from ARR/health data
  • Legal, legal tech, or personal injury industry experience is a strong plus

What Success Looks Like

  • Consistent achievement of gross and net revenue retention targets for your book
  • Proactive risk identification - renewals rarely surprise you
  • Documented account plans and business reviews for every account
  • A track record of expansion revenue sourced from your accounts
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