{"id":1271002,"url":"https://alion.io/job/tavrn-customer-success-manager","title":"Customer Success Manager","company":{"id":2224987,"name":"Tavrn","domain":"tavrn.ai","url":"https://alion.io/company/tavrn","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-07-30T14:42:14Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-14T21:57:50Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"What You'll Do\nOwn a named book of Growth-tier accounts as the primary point of contact from onboarding through renewal\nBuild and execute account plans that drive adoption of Tavrn's records retrieval and chronology tools\nRun regular check-ins and business reviews with firm leadership and case management staff\nMonitor account health, get ahead of churn risk, and lead save efforts on at-risk renewals\nIdentify and execute expansion opportunities - new practice areas, additional seats, upsells\nPartner with Support and Tech Ops to resolve escalations affecting your accounts\nMaintain accurate pipeline, health scores, and renewal forecasts in HubSpot\nContribute customer feedback to Product and Marketing (case studies, NPS follow-up, referrals)\nWhat We're Looking For\n2-4 years in a customer success or account management role, ideally in B2B SaaS\nTrack record of owning renewal and expansion targets, not just satisfaction scores\nComfortable running business reviews and having commercial conversations directly with customers\nOrganized and self-directed - you can manage a full book without close oversight\nExperience with a CRM (HubSpot preferred) and comfort working from ARR/health data\nLegal, legal tech, or personal injury industry experience is a strong plus\nWhat Success Looks Like\nConsistent achievement of gross and net revenue retention targets for your book\nProactive risk identification - renewals rarely surprise you\nDocumented account plans and business reviews for every account\nA track record of expansion revenue sourced from your accounts","description_format":"text","description_chars":1561,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal AI"],"lifecycle":[{"event":"open","at":"2026-09-26T00:09:15Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.381,"p_room":0.28,"age_days":75,"expected_fill_days":29,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/tavrn-customer-success-manager","json_url":"https://alion.io/job/tavrn-customer-success-manager.json","meta":{"generated_at":"2026-10-15T00:55:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1112,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2224987},"rest":"https://alion.io/mcp/rest/get_company?id=2224987"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftavrn-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftavrn-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftavrn-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tavrn-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftavrn-customer-success-manager"}]}