{"id":754814,"url":"https://alion.io/job/tavus-customer-engineer","title":"Customer Engineer","company":{"id":1185,"name":"Tavus","domain":"tavus.io","url":"https://alion.io/company/tavus","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":59,"open_postings":19,"ghost_share":0.684,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":230000,"currency":"USD","period":"year","gross":null,"usd_annual":230000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-11-20T19:46:44Z","employer_posted_date":"2025-11-20","last_verified_at":"2026-10-16T04:58:53Z","board_verified":true,"closed_at":null,"days_open":329,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":329},"description":"About Us\nTavus is building the human interface for AI.\nWe're a Series B company backed by Sequoia, Accel, Lightspeed, Index Ventures, CRV, Scale Venture Partners, and Y Combinator. We're roughly 90-100 people, with offices in San Francisco and London.\nBut what makes this role interesting isn't our funding or stage. It's what a Customer Engineer actually gets to own and build here.\nThe role sits at the intersection of product, engineering, and customers, and we think about it in three buckets:\n1. Product Support & Ownership\nYou'll work on some of the hardest technical challenges our customers face as they build and launch products with Tavus.\nWhen a customer is blocked, your job isn't simply to answer their question. You dig into what's actually preventing them from being successful, understand the root cause, and own getting them unblocked.\nSometimes that means debugging a complex real-time system. Sometimes it means finding a bug and shipping the fix yourself. Sometimes you realize the customer is struggling because something is missing from Tavus, so you build the feature, improve the API, or rethink part of the product experience.\nYou're close enough to customers to see problems before most of the company does, and technical enough to do something about them.\nThe goal is not just to solve the problem in front of you. It's to make the product better because that problem happened.\n2. Forward Deployed Product & Engineering\nYou'll work directly with customers to take an idea from \"we want to build this\" to a real product running in production.\nThat requires much more than writing code.\nYou'll work with founders, product teams, and engineers to understand what they're trying to accomplish, help shape what the experience should actually be, push back when there's a better approach, and then build it.\nYou might own the product experience, architecture, application code, Tavus integration, and deployment. You'll obsess over the small details that determine whether something simply works or actually feels great to use.\nThese aren't demos that disappear after a sales call. Customers may commercialize what you build and put it in front of their own users. In some cases, a meaningful part of their business will depend on it.\nAnd you don't disappear after launch. You help make sure what you built remains reliable, scalable, and production-ready.\nYou should be comfortable going from a blank page to a product that real people depend on.\n3. Innovation & the Art of the Possible\nThis is probably the most unusual part of the role.\nTavus is working with technology that is still defining its own category. There isn't a playbook for everything you can build with conversational video and AI because a lot of it hasn't been built yet.\nPart of your job is exploring the art of the possible.\nWe want Customer Engineers who look at the technology and think:\n\"What should exist now that this is possible?\"\nAnd then go build it.\nPrototype something weird. Build an experience nobody asked for yet. Combine Tavus with other emerging technologies. Put it in front of people and see how they react.\nA big part of this job is simply building cool things that show people what the future could look like.\nThe Team\nYou'd be joining a small Customer Engineering team that currently includes:\nAn ex-founder and former Cruise software engineer\n\nA backend engineer from Spotify\n\nA two-time venture-backed founder\n\nWe're looking to add two more people to this group.\nThis is a small team with a lot of autonomy. You're expected to identify problems, make decisions, build things, and own the outcome.\nWho Tends to Be Great at This\nThere isn't one perfect background.\nEx-founders tend to be a strong fit because they're used to talking to users, sweating product details, writing code, making tradeoffs, and owning the outcome rather than just one piece of the stack.\nWe'd also love to meet engineers from AI-native companies who have built and shipped customer-facing products, or people coming from forward-deployed / solutions engineering roles where they were writing real production code, not just integration glue.\nMore than anything, we're looking for someone who combines:\nProduct taste + strong engineering + customer obsession + attention to detail.\nThat last part matters a lot.\nWe care about the small parts of an experience: the extra second of latency, an awkward transition, an API that is technically correct but frustrating to use, or a workflow that takes five steps when it should take two.\nYou should be full-stack enough to build a working product yourself and comfortable working with AI/LLMs, real-time systems, video, or APIs.\nYou also need to genuinely enjoy working with customers. You'll run technical discovery, work directly with founders and engineering teams, challenge assumptions, push back on bad scope, and often be the technical and product face of Tavus.\nWe're looking for someone who doesn't just think about what a customer is asking for today. You should be able to understand the underlying problem, obsess over the experience, and imagine what they'll want tomorrow.\nCompensation & Location\nTotal compensation is roughly $180K-$230K.\nWe have offices in San Francisco and London and are recruiting in both locations. For San Francisco, we prefer people who can be in the office around three days a week, but that isn't a hard requirement. Strong remote candidates count too.\nIf you want to solve hard technical problems, build products customers will actually commercialize, own what you ship, and explore what's possible with frontier AI and video, we should talk.\nLearn more: Tavus.io","description_format":"text","description_chars":5638,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Generative Video","Multimodal AI"],"lifecycle":[{"event":"open","at":"2026-09-11T16:56:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":227500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.141,"p_room":0.28,"age_days":329,"expected_fill_days":33,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":230000,"is_top_pay":true},"html_url":"https://alion.io/job/tavus-customer-engineer","json_url":"https://alion.io/job/tavus-customer-engineer.json","meta":{"generated_at":"2026-10-16T06:43:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1185},"rest":"https://alion.io/mcp/rest/get_company?id=1185"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftavus-customer-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftavus-customer-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftavus-customer-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tavus-customer-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftavus-customer-engineer"}]}