{"id":23547,"url":"https://alion.io/job/tawantech-t24-technical-support","title":"T24 Technical Support","company":{"id":6536,"name":"Tawantech","domain":"tawantech.com","url":"https://alion.io/company/tawantech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":true},{"name":"MS SQL","optional":true},{"name":"Oracle","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-07-19T00:00:00Z","employer_posted_date":"2026-07-19","last_verified_at":"2026-10-28T12:58:34Z","board_verified":true,"closed_at":null,"days_open":101,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":101},"description":"Job Overview:\nWe are looking for a skilled T24 Technical Support Specialist with a strong focus on COB (Close of Business) support to ensure the smooth and uninterrupted operation of core banking activities. The candidate will be responsible for monitoring, maintaining, and troubleshooting T24 technical environments, especially during COB execution cycles. The ideal candidate will have solid experience in T24 architecture, COB performance tuning, issue resolution, and batch job control.\nResponsibilities:\nCOB Monitoring & Execution:\nMonitor and manage the daily Close of Business (COB) processing and ensure its completion within the agreed SLA.\nInvestigate and resolve COB failures, errors, or delays and provide immediate support to ensure continuity of operations.\nCoordinate with functional users and infrastructure teams to resolve issues affecting COB.\nTechnical Support & Maintenance:\nProvide technical support for T24 modules, interfaces, and environments.\nManage and troubleshoot batch jobs, scripts, and environment parameters.\nPerform T24 system health checks, log analysis, and application-level monitoring.\nEnsure uptime and performance of all T24 environments (live, test, development).\nIssue Management & Root Cause Analysis:\nLog, track, and resolve incidents related to COB and T24 system operations.\nConduct root cause analysis of recurring COB-related issues and suggest permanent fixes.\nDocument issue resolutions and create knowledge base materials for common incidents.\nCoordination & Communication:\nLiaise with Temenos or vendors for issue escalation and patch application.\nCoordinate with infrastructure, database, and application teams during critical support windows.\nWork closely with business users and core banking functional consultants to align support priorities.\nPerformance & Automation:\nIdentify areas for COB process optimization and automation.\nContribute to performance tuning of COB cycles and batch jobs.\nRequirements\nBachelor’s degree in Computer Science, Information Technology, or related field.\n 3-7 years of experience working in Temenos T24 technical environments, including COB support.\nStrong understanding of T24 architecture, including jBase/TAFJ, routines, and OFS processing.\nHands-on experience in managing COB tasks and batch job configuration.\nFamiliarity with key T24 modules such as AA, FT, ST, MM, and LC.\nScripting experience (Unix/Linux shell scripts, jBase routines).\nKnowledge of database systems (Oracle or MSSQL preferred).\nExperience with monitoring tools and job schedulers (e.g., Control-M, Cron).\nExcellent problem-solving and analytical skills.\nAbility to work in shifts (COB is typically handled after working hours or overnight).\nStrong communication skills and ability to work under pressure.\nPreferred Qualifications:\nCertification in Temenos T24 (TAFJ/COB/Technical streams).\nExperience with T24 upgrades or core banking transformation projects.\nPrevious experience in banking IT support environments or managed services 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