{"id":3709422,"url":"https://alion.io/job/taxgpt-customer-support-representative","title":"Customer Support Representative","company":{"id":173884,"name":"TaxGPT","domain":"taxgpt.com","url":"https://alion.io/company/taxgpt","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lahore, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-03T19:20:19Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T12:33:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nWe’re looking for a proactive, curious, and detail-oriented Customer Support Representative to help us deliver an exceptional experience to accounting firms, tax professionals, and finance teams using TaxGPT.\nAs a Customer Support Representative, you’ll be on the front lines of the customer experience - answering questions, troubleshooting technical issues, resolving billing concerns, and helping customers get the most value from our AI-powered solutions. Beyond direct customer interactions, you'll work closely with our Sales, Customer Success teams, Product and Engineering teams.\nIf you're resourceful, self-motivated, comfortable with technology, and passionate about helping customers succeed, this role is for you.\nWhat You’ll Do\nCustomer Support & Technical Troubleshooting\nHandle customer inquiries through live chat, email, and video calls using Intercom and Google Meet.\nTroubleshoot product-related issues, provide guidance, and ensure timely resolutions.\nInvestigate technical issues, reproduce bugs, and create detailed Jira tickets for Engineering.\nInternal Support & Cross-Functional Collaboration\nSupport Sales and Customer Success teams with account management, subscription inquiries, revenue collection, and client-related issues.\nCollaborate with Product and Engineering teams to resolve bugs, address complex technical issues, and share customer feedback.\nKnowledge Base & Customer Education\nCreate and maintain customer-facing help articles in Intercom.\nRecord Loom tutorials and walkthroughs to improve customer self-service and reduce recurring support requests.\nReporting & Continuous Improvement\nPrepare weekly reports covering support activities, recurring issues, customer feedback, and key performance metrics.\nIdentify support trends, escalate recurring problems, and recommend improvements to enhance customer experience and operational efficiency.\nAI & Automation\nLeverage AI and automation to streamline support ticketing, workflows, and customer interactions, improving response times and resolution efficiency\nContinuously explore and implement AI-driven solutions that improve support quality while maintaining a human-first, empathetic approach\nDesign automated workflows that scale operations without compromising the customer experience\nWhat You’ll Bring\n1-2 years of experience in Customer Support, Technical Support, Customer Success, or a similar customer-facing role, preferably in SaaS or technology.\nExcellent written and verbal English communication skills, with the ability to explain technical concepts clearly and professionally.\nStrong proficiency with customer support platforms (Intercom,Customer.io, HubSpot), including automation and workflow optimization\nExperience using Jira and Slack for effective engineering team communication and issue triage\nStrong problem-solving and analytical skills, with the ability to investigate issues, identify potential causes, and recommend appropriate solutions.\nStrong attention to detail, particularly when handling billing information, customer accounts, and technical troubleshooting.\nDemonstrated ability to leverage AI and automation to optimize processes and scale operations\nHigh ownership, accountability, and a customer-first mindset.\nAbility to communicate and collaborate effectively across multiple departments.\nNice-to-Haves\nHands-on experience with Stripe or similar platforms.\nExperience managing subscription billing, refunds, payment disputes, or revenue-related support requests.\nExperience in tax, accounting, or financial services industries\nBackground in SaaS, fintech, or startup environments\nBasic knowledge of APIs and integrations for customizing support workflows\nWhat We Offer\nCompensation\nCompetitive compensation based on experience and qualifications.\nProfessional Growth\nOpportunities to develop expertise in SaaS customer support, technical troubleshooting, customer success, and support operations.\nBenefits\nBenefits and coverage based on the applicable employment package.\nOwnership & Impact\nDirect visibility into customer experience, product improvements, and company operations. Your work will influence customer satisfaction, retention, and operational efficiency.\nProfessional Development\nAccess to product training, AI tooling, and learning resources to strengthen your technical, communication, and problem-solving skills.\nCulture\nWe're a high-trust, high-output team. Expect fast feedback loops, real ownership, and cross-functional collaboration.\nOur Hiring Process\nStep 1: Application (10 minutes)\nClick ‘Apply Now’ and fill out the application form. We’ll review and respond quickly.\nStep 2: Initial Virtual Interview (~15-30 minutes)\nIf your application is shortlisted, you will be contacted to schedule a 15-30-minute virtual interview.\nStep 3: Virtual Interview (45 min)\nIf you passed the initial interview round, you will be invited to an online interview with the hiring manager.\nStep 4: [potential] Virtual Interview (30 min)\nYou may also be invited to an online interview with our founder and CEO, pending their availability.\nTimeline\nWe move fast and aim to close this job in one week.\nIf you're ready to make a big impact on a small team and take your career to the next level, apply today to join our team at TaxGPT. We can't wait to meet you!","description_format":"text","description_chars":5310,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-11-03T22:18:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/taxgpt-customer-support-representative","json_url":"https://alion.io/job/taxgpt-customer-support-representative.json","meta":{"generated_at":"2026-11-04T13:29:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20386,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173884},"rest":"https://alion.io/mcp/rest/get_company?id=173884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaxgpt-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaxgpt-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaxgpt-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taxgpt-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaxgpt-customer-support-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3709422}},{"tool":"search_jobs","arguments":{"company":"taxgpt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3709422},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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