{"id":865583,"url":"https://alion.io/job/taxrise-call-center-representative","title":"Client Care Representative","company":{"id":687384,"name":"TaxRise","domain":"taxrise.com","url":"https://alion.io/company/taxrise","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T16:44:17Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T20:38:59Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"WHY JOIN TAXRISE?\nAt TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.\nJoin us and make a tangible difference in people’s lives while growing your career with a team that values your contributions.\nAt TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Client Care Representative, you won’t just answer calls - you’ll be a steady, knowledgeable guide helping clients move forward with clarity and confidence.\nIf you thrive in a fast-paced environment, enjoy structured problem-solving, and take pride in delivering high-quality service, this role offers both purpose and strong earning potential.\nThis position is 100% onsite in Irvine, CA\nHOW YOU’LL BE REWARDED\nBase Pay: $24.00 - $25.00 per hour\nAverage Monthly Bonus: $800 - $1,300\nFull-time | 40 hours per week. Overtime required based on business needs.\nWHAT YOU’LL DO\nServe as the Primary Client Point of Contact\nManage a high volume of inbound client calls with professionalism and confidence\nStrive for first-call resolution whenever possible while ensuring accuracy and compliance\nRespond to client emails, text messages, and occasional live chats within service level expectations\nProvide clear guidance regarding required documentation and next steps\nDemonstrate empathy while maintaining structure and call control\nDrive Document Collection & Case Progress\nProactively request tax-related and financial documentation\nReview submitted documents for completeness and internal compliance standards\nEnsure all materials are properly uploaded and organized in company CRM\nMaintain Accurate Case Records\nDocument all interactions thoroughly in our CRM system\nTrack open communication tickets and ensure timely resolution\nCollaborate cross-functionally with case managers and internal teams\nEscalate Appropriately\nRecognize when an issue requires additional support\nPartner with leadership or other departments to ensure proper resolution\nWHAT YOU’LL NEED TO HAVE\n3-5 years of experience in customer service, client support, call center\nComfortable handling high call volume in a structured environment\nFocused on resolving client needs efficiently while maintaining service quality\nStrong written and verbal communication skills\nExperience working within a CRM or ticketing system\nOrganized, detail-oriented, and process-driven\nAble to manage follow-ups and multiple open cases simultaneously\nExperience in tax services, document processing, loan processing, or financial services is a plus but not required.\nTraining will be provided.\nWHAT WE OFFER\nWe believe in taking care of our team so they can take care of our clients. Here’s what you can expect as part of the TaxRise family:\nMedical, Dental, and Vision Insurance (starting after 60 days)\nPaid Time Off \n401(k) retirement plan with company match\nProfessional Development Program to support your growth\nAccess to our on-site gym and gaming lounge\nCatered team lunches every Friday\nFun and energizing quarterly company outings\nABOUT US\nAt TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. \nWhen you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.\nWe're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.\nIf you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that’s reshaping the future of tax resolution.\nOUR COMMITMENT\nAt TaxRise, we’re proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.\nTaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. 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