{"id":733532,"url":"https://alion.io/job/tayco-customer-experience-representative","title":"Customer Experience Representative","company":{"id":686022,"name":"Tayco","domain":"tayco.com","url":"https://alion.io/company/tayco","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Etobicoke, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"CAD","period":"year","gross":null,"usd_annual":39166},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-11-03T19:07:06Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"Posting Notice: This is for 1 existing vacancy.\nTayco is looking for an enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. Tayco is a modern office furniture manufacturer where each individual makes a large impact. We are looking for someone who is aligned with our core values of Ownership, Progressive, Efficient, and Enjoyable Experiences.\nTHE OPPORTUNITY:\nThe Customer Experience Representative will be responsible for championing our customer experience strategy by acting as a liaison between customers, sales reps, and various internal departments to ensure customer satisfaction. The successful candidate will have the opportunity to work with Tayco’s motivated and engaging Team, enjoy Tayco’s fantastic culture which has won us our Great Place to Work certification, as well as be an important part of our exciting growth plans.\nWhat You Will Do:\nResponsible for reviewing purchase orders and communicating with customers (dealers) to ensure accurate entry and customer requests are met in a timely manner.\nReceives, processes and verifies the accuracy of orders from customers utilizing the ERP systems and customer purchase orders.\nCreates order headers on orders by quote, or orders with drawings for Order Analysts to check.\nCompletes all paperwork and respective online documentation required for Tayco Installation.\nCommunicates any questions on orders by quote/ orders with drawings to customers to receive back correct information for Order Analysts to process orders.\nExpertly handle Customer Experience inquires and ensures quality service to both internal and external customers\nRequirements\nWe are seeking passionate candidates who possess the following experience and competencies:\n Strong Customer Experience and troubleshooting skills\n Exceptional conflict resolution, negotiation, and objection handling skills\n Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment\n Able to effectively communicate both verbally and in writing\n Able to work well under pressure\n Strong attention to detail\n Computer literate, including effective working skills of MS Word, Excel and e-mail\n Proven data entry and typing skills\n Salary Range - $50,000 to $55,000\nBenefits\nWhy Work for Tayco?\nExtended Health Care Plan (Health, Vision, Dental, Disability) \nActive Social Committee with wonderful company culture\nOpportunities for growth and development\nGreat team to work with!\nFlexible, hybrid schedule offering work from home and in-office options\nDue to a high volume of applications, only those candidates who are selected for interviews will be contacted.\nTayco endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. Tayco is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority.\nAt Tayco, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help us streamline candidate sourcing, improve the quality of our hiring decisions, and ensure a more efficient and personalized experience for both candidates and hiring teams.","description_format":"text","description_chars":3457,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wood Products & Furniture","Furniture"],"lifecycle":[{"event":"open","at":"2026-09-11T10:26:53Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.38,"p_room":0.28,"age_days":82,"expected_fill_days":25,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":39166,"is_top_pay":false},"html_url":"https://alion.io/job/tayco-customer-experience-representative","json_url":"https://alion.io/job/tayco-customer-experience-representative.json","meta":{"generated_at":"2026-11-03T23:00:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686022},"rest":"https://alion.io/mcp/rest/get_company?id=686022"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftayco-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftayco-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftayco-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tayco-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftayco-customer-experience-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":733532}},{"tool":"search_jobs","arguments":{"company":"tayco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":733532},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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