{"id":2749307,"url":"https://alion.io/job/taylor-customer-service-manager","title":"Customer Service Manager","company":{"id":1874944,"name":"Taylor","domain":"taylor.com","url":"https://alion.io/company/taylor-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dayton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T23:31:06Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T03:50:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Your Leadership.\nOur Power.\nUnlimited Potential.\nTaylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands - and our employees’ careers - by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for professionals like you.\nWant to be part of something powerful? It’s time to look at Taylor.\nYour Opportunity: Taylor Corporation is looking for aCustomer Service Manager to join the team onsite in Dayton, OH!\nWe are seeking a Customer Service Manager for our Print & Service Solutions Labeling Solutions Team. This job function requires strong communication and organizational skills. The individual needs to effectively manage customer relationships to insure satisfaction. They need to effectively hire, train and retain team members. This individual needs to effectively communicate issues, concerns or results with various levels of the internal and external organizations and how to assign and manage workflow and associates to meet customer Service Level Agreements. This individual also knows how to best coach, mentor, manage and lead performance goals and how to resolve customer concerns in a timely and effective manner.\nWork Authorization:\nTo be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.\nYour Hours: Monday - Friday, 8:00am - 5:00pm\nYour Responsibilities:\n· Limited to quality, quantity, productivity and attendance.\n· Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies. Ensure both the client Key Performance Indicators and expectations are met.\n· Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs.\n· Manage performance on all programs to meet and exceed all expectations.\n· Recruits, hires, trains and retains associates\n· Identifies areas of opportunity within the teams(s) to develop and implement comprehensive improvement plans to meet customer requirements and center efficiencies.\n· Coordination of information between internal departments to ensure that all client and company goals are being attained.\nYou Must Have:\n· Previous experience managing direct reports\n· Document Management Industry experience\n· Strong project management skills are required\n· Strong presentation skills\n· One to three years related experience and/or training in the telemarketing or customer service industry.\n· Strong leadership, communication, and organizational skills\n· PC and MS Office Software skills.\nWe Would Also Prefer:\n· Bachelor’s Degree preferred\n· At least one year supervisory experience preferred; or equivalent combination of education and experience.\nTaylor is proud to now offer \"DailyPay\". With \"DailyPay\", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/\n About Taylor Corporation\nOne of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. \nWith more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.\nThe Employer retains the right to change or assign other duties to this position.\nTaylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\nTaylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.","description_format":"text","description_chars":4442,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-16T23:31:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.836,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:26","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/taylor-customer-service-manager","json_url":"https://alion.io/job/taylor-customer-service-manager.json","meta":{"generated_at":"2026-10-24T01:48:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1874944},"rest":"https://alion.io/mcp/rest/get_company?id=1874944"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaylor-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaylor-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaylor-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taylor-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaylor-customer-service-manager"}]}