{"id":1141927,"url":"https://alion.io/job/taylor-customer-service-representative-4","title":"Customer Service Representative","company":{"id":1874944,"name":"Taylor","domain":"taylor.com","url":"https://alion.io/company/taylor-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["White Bear Lake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-21T03:26:30Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Come Work with Us!\nBenefits Available Day 1 - No Waiting Period!\nTaylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/\nTaylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.\nReady to build a career? It’s time to look at Taylor.\nYour Opportunity: Taymark, a Taylor company, is looking for a Customer Service Representative to join our team in our White Bear Lake, MN facility!\nWork Authorization:\nTo be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.\nYour Responsibilities:\nAct as a liaison between the Sales Representatives and Operation Center Teams to ensure customer needs and requirements are met.\n\nContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. This includes actively participating in continuous improvement initiatives including documenting and maintaining operating procedures for accounts.\n\nAssist Customers and Sales Representatives in understanding details of products, pricing, and processes and partner with them to build sustainable relationships of trust through open and interactive communication.\n\nDevelop and maintain ongoing strong relationships with all accounts through regular contact.\n\nProvide backup territory coverage (via phone, chat and email) in the Sales Representative's absence.\n\nProvide pricing and shipping quotes as requested by sales and their customers.\n\nYour Shift:\nMonday - Friday, 8:30 am - 5:00 pm with seasonal OT\n\nYou Must Have:\n2-5 years of experience in the field or in a related area.\n\nHigh school education or equivalent in related experience\n\nEffective written communication skills and the ability to create short correspondence and memos for a variety of audiences.\n\nEffective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients, and other employees of the organization in person or via phone.\n\nEffective time management skills and the ability to manage multiple tasks and prioritize tasks.\n\nProficient computer skills including Microsoft PowerPoint, Excel, Word, Outlook, Copilot and e-commerce chats.\n\nFamiliar with standard concepts, practices, and procedures within Customer Service field.\n\nRelies on experience and judgment to plan and accomplish goals.\n\nPerforms a variety of tasks.\n\nWorks under general supervision; typically reports to a supervisor or manager.\n\nA certain degree of creativity and latitude is required.\n\nIncrease Customer Satisfaction. Take, enter, process and/or expedite orders.\n\nProvide price estimates and quotes.\n\nHandle service problems and questions.\n\nTrain customers on products.\n\nProvide service feedback to management\n\nRequirements within this position:\nOrder Management: Receive, review, and process customer orders accurately and promptly.\n\nCustomer Interaction: Provide exceptional customer service through phone, email, and chat, addressing inquiries and resolving issues.\n\nData Entry: Enter order details into the company’s order management system, with a high level of accuracy.\n\nCoordination: Work closely with production, shipping, and inventory teams to ensure timely order fulfillment.\n\nIssue Resolution: Identify and resolve any discrepancies or issues with orders, including backorders and out-of-stock items.\n\nDocumentation: Maintain accurate records of customer interactions, orders, and transactions.\n\nReporting: Track and report on order status, service levels, and any issues encountered.\n\nWe would also prefer\nExcellent problem-solving, follow-up, multi-tasking, and organizational skills.\n\nIn-depth knowledge of company products and services; technical print knowledge helpful.\n\nKnowledge of commonly used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing, and production relations.\n\nThe anticipated hourly range for this position is $19.00 - $21.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.\nAbout Taylor Corporation\nOne of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.\nWith more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.\nThe Employer retains the right to change or assign other duties to this position.\nTaylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\nTaylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.","description_format":"text","description_chars":6239,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-23T12:34:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.339,"p_room":0.28,"age_days":70,"expected_fill_days":21,"reasons":["conf:2","wave","win:tail","crowd:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/taylor-customer-service-representative-4","json_url":"https://alion.io/job/taylor-customer-service-representative-4.json","meta":{"generated_at":"2026-10-21T06:21:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9162,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1874944},"rest":"https://alion.io/mcp/rest/get_company?id=1874944"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaylor-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaylor-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaylor-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taylor-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaylor-customer-service-representative-4"}]}