{"id":2905420,"url":"https://alion.io/job/taylor-customer-service-representative-6","title":"Customer Service Representative","company":{"id":1874944,"name":"Taylor","domain":"taylor.com","url":"https://alion.io/company/taylor-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["North Mankato, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T03:50:39Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Come Work with Us!\nTaylor is proud to now offer Daily Pay. With Daily Pay, you can get paid on your very first day. No more waiting for direct deposit or a paper check!https://www.dailypay.com/partners/taylorcorp/\nTaylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.\nReady to build a career? It’s time to look at Taylor.\nYour Opportunity: Taylor Corporate Identity and Branding, formally known as CGI, is looking for a new Customer Service Representative to join the team! In this position, you will play an important part in ensuring our customers are taken care of and the company is well represented!\nWork Authorization: \nTo be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.\nYour Responsibilities:\nProvide a best-in-class customer experience and represent our company in a professional manner.\nRespond to customer inquiries through incoming calls, emails, and live chat.\nPut forth ideas to develop new best practices to maximize the customer experience.\nDemonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers.\nBuild long-lasting customer relationships.\nResearch and resolve concerns to ensure customer retention and satisfaction.\nNavigate a variety of computer programs and websites.\nYour Shift:\nMonday to Friday, 8:00am to 5:00pm.\nYou Must Have:\nHigh School diploma or equivalent (GED)\n1+ years of customer-related experience.\nStrong verbal and written communication skills.\nStrong interpersonal, problem-solving, follow-up, and organizational skills\nStrong computer proficiency\nWatch our video to learn more!\nhttps://www.youtube.com/watch?v=pdXOC8HM-NM\nThe anticipated hourly range for this position is about $19.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.\nAbout Taylor Corporation\nOne of the top five graphics communications companies in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a full range of benefits to power our employees’ potential including health, dental, vision, and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.\nThe Employer retains the right to change or assign other duties to this position.\nTaylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\nTaylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.","description_format":"text","description_chars":3945,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-20T07:37:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.838,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["conf:50","win:early","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/taylor-customer-service-representative-6","json_url":"https://alion.io/job/taylor-customer-service-representative-6.json","meta":{"generated_at":"2026-10-24T17:17:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25081,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1874944},"rest":"https://alion.io/mcp/rest/get_company?id=1874944"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaylor-customer-service-representative-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaylor-customer-service-representative-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaylor-customer-service-representative-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taylor-customer-service-representative-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaylor-customer-service-representative-6"}]}