{"id":3225207,"url":"https://alion.io/job/taylor-customer-service-representative-7","title":"Customer Service Representative","company":{"id":1874944,"name":"Taylor","domain":"taylor.com","url":"https://alion.io/company/taylor-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dayton, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T10:29:49Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Come Work with Us!\nTaylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.\nReady to build a career? It’s time to look at Taylor.\nYour Opportunity: Taylor Promotional Products, a division of Taylor DM Brands, is looking for a newCustomer Service Representative to join the team! In this role, you will coordinate with Sales, Service Leads, Operations, and Vendors to manage order requirements, pricing, proofs, production timelines, shipping, and required delivery dates. Your role will be to ensure accurate documentation, proactive communication, issue resolution, and on-time execution. This position will also play an important part in making sure our customers are taken care of!\nWork Authorization: \nTo be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.\nYour Responsibilities:\nServe as the execution liaison between Service Leads, Sales, Operations teams, and Vendors to ensure event-driven orders and customer deliverables are completed accurately and on time.\nManage Business Event order execution, ensuring complete and accurate order specifications, product details, quantities, pricing, artwork requirements, shipping information, and required in-hands dates are captured and documented. \nActively practice Lean principles within the SPARK model, promoting clear ownership, standardized workflows, continuous process flow, problem identification, and efficient workload management; specifically connects SPARK to continuous process flow, specialization, visibility, and workload leveling. \nOwn event timelines and critical milestones, including vendor confirmations, proofs, production/ship dates, tracking, delivery requirements, and required in-hands dates. \nCoordinate proactively with vendors and internal partners to resolve issues, manage rush or complex requests, and keep assigned projects moving through completion. Business Events is positioned as the project/execution owner, while the Service Lead retains ownership of the overall customer relationship.\nSupport product sourcing, pricing validation, proofing, and problem resolution for complex or event-driven orders, coordinating across multiple vendors and departments when necessary to meet customer requirements and delivery commitments. \nMaintain clear order visibility and documentation throughout the Business Events workflow, including order confirmation, vendor follow-up, proof status, ship dates, tracking, and closeout so work can be effectively supported during absences or account transitions.\nYour Schedule:\n1st shift; Monday - Friday between the hours of 8:00am - 5:00pm.\nThis role will be based out of our Taylor facility in Dayton, OH;White Bear Lake, MN; or Amsterdam, NY. \nYou Must Have:\nHigh School education or above with 2 years of college preferred\n3+ years of related / relevant experience in similar position or specialization\nStrong MS Office skills with emphasis on Excel and Outlook\nAdvanced computer experience and ability to implement new technologies\nThe anticipated hourly range for this position is $18-21. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.\nAbout Taylor Corporation\nOne of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.\nWith more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.\nThe Employer retains the right to change or assign other duties to this position.\nTaylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\nTaylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.","description_format":"text","description_chars":5210,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Advertising","Packaging & Labeling","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-25T05:38:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:19","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/taylor-customer-service-representative-7","json_url":"https://alion.io/job/taylor-customer-service-representative-7.json","meta":{"generated_at":"2026-10-26T09:09:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12247,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1874944},"rest":"https://alion.io/mcp/rest/get_company?id=1874944"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaylor-customer-service-representative-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaylor-customer-service-representative-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaylor-customer-service-representative-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taylor-customer-service-representative-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaylor-customer-service-representative-7"}]}