{"id":1141858,"url":"https://alion.io/job/taylor-customer-service-representative-ii","title":"Customer Service Representative II","company":{"id":1874944,"name":"Taylor","domain":"taylor.com","url":"https://alion.io/company/taylor-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["White Bear Lake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":565},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-15T03:41:22Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Come Work with Us!\nBenefits Available Day 1 - No Waiting Period!\nTaylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/\nTaylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.\nReady to build a career? It’s time to look at Taylor.\nYour Opportunity: Taymark, a Taylor company, is looking for a Customer Service Representative to join our team in our White Bear Lake, MN facility! As a CSR you will be empowered with tools and resources to create an extraordinary customer experience. If you are passionate about customer care, this is the opportunity for you!\nWork Authorization:\nTo be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.\nYour Responsibilities Include:\nAnswering incoming customer and representative calls -phone system accountability.\n\nContact sales reps with questions to complete the order or quote.\n\nDesign, quote and process orders for custom paper products.\n\nAddress dealers’ questions on shipped orders.\n\nMaintain and clean and professional workspace\n\nWorks with various departments to fulfill the customer’s needs over the phone.\n\nEnters rework orders, change orders, and updates to orders timely.\n\nApplies credits, and processes reprints.\n\nDevelops and maintains relationship with customers.\n\nMaintains a minimum standard of performance as measured by the department. These measurements may change from time to time and shall be clearly communicated to the rep.\n\nDemonstrate respect for the potential and significance of every individual on the team.\n\nDemonstrate passion for customers and our work.\n\nBelieve that there is always a better way.\n\nEmbrace personal, as well as shared responsibility and accountability.\n\nHelp in other areas as needed.\n\nYour Shift:\nMonday - Friday from 8:00am - 5:00pm (weekends as needed based on seasonal workload)\n\nYou Must Have:\nStrong interpersonal and communication skill\n\nStrong sales and analytical skills\n\nThe ability to be organized and manage and prioritize multiple projects simultaneously\n\nExcellent attention to detail\n\nIntermediate/Advanced-level computer knowledge and software proficiency in MS Office and Excel\n\nEffective written and oral skills with the ability to comprehend and follow detailed instructions\n\nAbility to remain pleasant under extreme pressure and during difficult circumstances\n\nAbility to be cheerful, trustworthy, and loyal to those who are absent\n\nThe anticipated hourly range for this position is $19.00 - $21.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.\nAbout Taylor Corporation\nOne of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.\nWith more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.\nThe Employer retains the right to change or assign other duties to this position.\nTaylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\nTaylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.","description_format":"text","description_chars":4741,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-23T12:34:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.595,"p_room":0.55,"age_days":29,"expected_fill_days":21,"reasons":["conf:2","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/taylor-customer-service-representative-ii","json_url":"https://alion.io/job/taylor-customer-service-representative-ii.json","meta":{"generated_at":"2026-10-15T05:56:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8885,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1874944},"rest":"https://alion.io/mcp/rest/get_company?id=1874944"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaylor-customer-service-representative-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaylor-customer-service-representative-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaylor-customer-service-representative-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taylor-customer-service-representative-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaylor-customer-service-representative-ii"}]}