{"id":2360064,"url":"https://alion.io/job/taylor-morrison-community-warranty-manager","title":"Community Warranty Manager","company":{"id":2003929,"name":"Taylor Morrison","domain":"taylormorrison.com","url":"https://alion.io/company/taylormorrison-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Communications","role_family":"Communications","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sarasota, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":399},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-06T12:41:04Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Job Description Summary\nAs a Community Warranty Manager working for Taylor Morrison, you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.Job Details\nWhat You’ll Do\nBecome proficient in data entry into BuildPro\nConduct Taylor Morrison procedures for home reviews\nAddress new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program\nAcquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements\nAddress new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program\nPerform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested\nCoordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home\nPerform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested\nAcquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements\nInput and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion\nCoordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home\nManage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim\nProvide weekly tracking of all outstanding warranty work orders to the CWM's and update as required\nProcess check requests for building permits and prepare permit submittals and applications\nComplete customer service requests timely and accurately\nOrder, update, and distribute construction related forms\nPrepare and submit building permits\nPerform other duties as assigned\nAdminister Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim\nPerform other duties as assigned\nSound Like You?\nYou might be just who we’re looking for if you have…\nHigh School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred\nExcellent communication skills and ability to ensure customer satisfaction\nComputer skills and ability to adapt to company systems\nPossess time management skills\nMust be highly organized and detail oriented\nProblem solving ability\nAbility to multi-task and remain focused\nAbility to travel locally to meet with homeowners\nFLSA Status: Non-Exempt\nThis position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.\nEssential Functions:\nSuccessful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.\nReport to Division/Corporate Office/Community daily and adhere to schedule\nAbility to access, input, and retrieve information from a computer and/or electronic device\nAbility to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner\nAbility to work well in, and be a solid contributor to, team environments, team meetings, and group projects\nAbility to move from task to task without loss of efficiency or productivity\nAbility to utilize time management skills, to organize and prioritize tasks\nAbility to adhere to established procedures and protocols\nAbility to perform in situations requiring speed, deadlines, or productivity quotas\nAbility to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints\nAbility to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules\nAbility to sit or stand for long periods of time and move around work environment as needed\nAbility to operate a motor vehicle if applicable\nComply with company policies and procedure\nPhysical Demands:\nMust be able to able to remain in a stationary position up to 50% of the time\nThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds\n*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.\nJob descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.\nTaylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.\n#CollegeDiversity #EarlyCareer\n Benefits of Working With Taylor Morrison\nWe are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:\nCompetitive Compensation\nHealth Care - Medical/Dental/Vision/Prescription Drug Coverage\n401(k) with Company Matching Contributions\nFlexible Spending Accounts\nDisability Programs\nEmployee & Dependent Life Insurance\nVacation & Company Holidays\nTuition Reimbursement\nEmployee Home Purchase Rebate Program\nHome Mortgage Program\nEmployee Assistance Program (EAP)","description_format":"text","description_chars":6412,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T15:38:50Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":0.9,"age_days":31,"expected_fill_days":53,"reasons":["conf:2","wave","win:mid","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/taylor-morrison-community-warranty-manager","json_url":"https://alion.io/job/taylor-morrison-community-warranty-manager.json","meta":{"generated_at":"2026-11-06T20:19:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4459,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2003929},"rest":"https://alion.io/mcp/rest/get_company?id=2003929"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaylor-morrison-community-warranty-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaylor-morrison-community-warranty-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaylor-morrison-community-warranty-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taylor-morrison-community-warranty-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaylor-morrison-community-warranty-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2360064}},{"tool":"search_jobs","arguments":{"company":"taylormorrison.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2360064},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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