{"id":2930279,"url":"https://alion.io/job/taylor-morrison-customer-care-specialist","title":"Customer Care Specialist","company":{"id":2003929,"name":"Taylor Morrison","domain":"taylormorrison.com","url":"https://alion.io/company/taylormorrison-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:30:37Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-01T13:55:34Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Description Summary\nThe Customer Care Specialist is a key member of the National Customer Care team, responsible for delivering exceptional service to internal warranty teams and homeowners within their assigned area. This role manages customer interactions across multiple communication platforms-including phone, email, chat, and SMS.Immersed in the company’s “Love the Customer” culture, the Customer Care Specialist collaborates with cross-functional teams to address customer inquiries, create service tickets, and ensure timely follow-up on outstanding issues. This position also supports proactive customer outreach efforts, maintains accurate records of customer interactions, and operates proficiently across various software platforms. The Customer Care Specialist is expected to demonstrate strong relationship-building skills, attention to detail, and the ability to thrive in a fast-paced environment while upholding company policies and service standards.\nThis position is Remote and open to candidates in Arizona.\nJob Details\nWhat You’ll Do\nWe trust that as a Customer Care Specialist you will:\nHandle inbound customer inquiries via phone, email, chatbot, SMS, and internet chat, including warranty questions, emergencies, and escalated issues.\nProactively return customer calls and conduct outbound communication to gather feedback, confirm completed work, and follow up on unresolved matters.\nExecute outbound calls for the Love Connection program and survey collection efforts.\nCreate warranty service tickets from webform submissions and other channels.\nAid and encourage submission of warranty requests through the Customer Portal.\nRecord, distribute, and manage customer escalations by division within the SharePoint system\nManage escalated customer issues with professionalism, collaborating with Customer Experience Managers and cross-functional departments.\nGenerate and distribute Power BI reports for survey outreach.\nCollaborate with divisional warranty leadership to ensure support provided is impactful and addresses key needs\nOperate proficiently across various software platforms including CRM systems, Telephony, Surveys, and internal communication tools.\nMaintain a strong understanding of company policies, principles, and departmental strategies.\nPerform other duties as assigned.\nWhat You Will Need:\nAdherence to 'Love the Customer' behaviors and Customer Service Strategies.\nAbility to organize and multi-task in a fast-paced work environment.\nStrong relationship-building skills.\nAbility to work independently and with a team.\nStrong written and verbal communication skills.\nStrong attention to detail.\nAbility to solve problems quickly and effectively.\nStrong active listening skills.\nAbility to stay composed under pressure.\nSound Like You?\nYou might be just who we’re looking for if you have…\nHigh school diploma or GED.\nExperience in customer service required.\nExperience within homebuilding warranty department preferred.\nType 40-50 wpm.\nFriendly and calm.\nTeam player with a strong sense of urgency.\nExcellent communication skills.\nOrganized, with attention to detail.\nDemonstrated ability to build relationships and maintain confidentiality.\nMicrosoft Office applications proficiency.\nFLSA Status: Non-Exempt\nThis position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.\nEssential Functions:\nSuccessful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.\nWork remotely with little to no supervision and adhere to schedule.\nAbility to access, input, and retrieve information from a computer and/or electronic device\nAbility to have face to face conversations with customers, co-workers and higher level manager\nAbility to sit or stand for long periods of time and move around work environment as needed\nAbility to operate a motor vehicle if applicable\nComply with company policies and procedure\nPhysical Demands:\nMust be able to able to remain in a stationary position up to 50% of the time\nThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds\n*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.\nJob descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.\nTaylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.\n Benefits of Working With Taylor Morrison\nWe are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:\nCompetitive Compensation\nHealth Care - Medical/Dental/Vision/Prescription Drug Coverage\n401(k) with Company Matching Contributions\nFlexible Spending Accounts\nDisability Programs\nEmployee & Dependent Life Insurance\nVacation & Company Holidays\nTuition Reimbursement\nEmployee Home Purchase Rebate Program\nHome Mortgage Program\nEmployee Assistance Program (EAP)","description_format":"text","description_chars":5673,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T14:30:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":11,"expected_fill_days":43,"reasons":["conf:2","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/taylor-morrison-customer-care-specialist","json_url":"https://alion.io/job/taylor-morrison-customer-care-specialist.json","meta":{"generated_at":"2026-11-01T17:34:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26906,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2003929},"rest":"https://alion.io/mcp/rest/get_company?id=2003929"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaylor-morrison-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaylor-morrison-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaylor-morrison-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taylor-morrison-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaylor-morrison-customer-care-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2930279}},{"tool":"search_jobs","arguments":{"company":"taylormorrison.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2930279},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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