{"id":3434753,"url":"https://alion.io/job/taylormade-golf-temporary-specialist-customer-service","title":"Temporary Specialist Customer Service","company":{"id":5439,"name":"TaylorMade Golf","domain":"taylormadegolf.com","url":"https://alion.io/company/taylormadegolf","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":44,"ghost_share":0.273,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carlsbad, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T04:31:26Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"The position of Specialist Customer Service is focused on delivering the best customer service in the industry by providing excellent customer service through the full use of technical, administrative, organizational, and interpersonal skills while maximizing all support opportunities via inbound and outbound phone, email, and chat activity. The role serves as the primary contact for incoming customer service questions from both our wholesale and e-commerce customers. Each Customer Service Specialist is expected to have a strong understanding of product offerings and sales programs in addition to a working knowledge of the appropriate operating systems. This position works in a highly collaborative, relational team environment where accountability and ownership for results is paramount.\nEssential Functions and Key Responsibilities:\nProject a positive, helpful attitude by being an active listener while attending to multiple tasks and responsibilities.\nActively participate in team atmosphere to achieve department and company goals.\nProcess a wide variety of customer calls, emails, and chats to answer questions and/or identify service needs. \nProcess appropriate action including inputting of orders, initiation of warranty/repairs, initiation of credits/returns, etc.\nUtilize Salesforce programs to manage orders and resolve any customer issues.\nUtilize CRM system (Dynamics) to record, track and manage all customer interactions.\nAttempt First Call Resolution (FCR) for all customer calls, utilizing critical thinking skills, and available resources.\nMaintain and enhance customer relationships by building trust and resolving issues promptly and completely.\nWork cross-functionally with internal partners (i.e credit, Shipping) to identify problems, make order adjustments, recommend process changes or solutions to achieve the best results.\nContribute to team and company success through regular, ongoing training programs as administered by supervisors, trainers, and Human Resources.\nMaximize time, upselling opportunities, and effectiveness on inbound calls with customers.\nPerforms other related duties and assignments as required.\nKnowledge and Skills Requirements:\nGolf industry and/or apparel knowledge required.\nFluency in English language with strong written and verbal communication, interpersonal and persuasion skills are required.\nActive listening skills and customer service orientation mandatory.\nExcellent communication, interpersonal and influencing skills.\nAbility to work across teams and manage priorities to accomplish multiple tasks is required.\nIndividuals must work cooperatively and establish positive cross-functional relationships within the organization.\nProficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).\nEducation, Work Experience, and Professional Certifications:\nHighschool Diploma or equivalent required (bachelor’s degree in related field preferred)\nPrior experience in customer service environment required.\nWork Environment / Physical Requirements:\nNormal office conditions with extensive computer and phone usage.\nAbility to work extended hours as necessary.\nAble to work efficiently and accurately in an atmosphere of frequent interruption.\nLight physical effort equal to frequent lifting or moving of lightweight materials.\nThe expected starting base pay is $21.50 per hour. This position will be staffed through our temp agency. The expected duration of the position is 6 months.\nTaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.","description_format":"text","description_chars":3937,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sporting Goods"],"lifecycle":[{"event":"open","at":"2026-10-29T02:13:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 2","filings_12m":11,"filings_prev_12m":6,"green_card_filings_12m":2,"median_offered_wage_usd":131346,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":48,"reasons":["conf:1","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/taylormade-golf-temporary-specialist-customer-service","json_url":"https://alion.io/job/taylormade-golf-temporary-specialist-customer-service.json","meta":{"generated_at":"2026-11-02T09:58:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13943,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5439},"rest":"https://alion.io/mcp/rest/get_company?id=5439"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftaylormade-golf-temporary-specialist-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftaylormade-golf-temporary-specialist-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftaylormade-golf-temporary-specialist-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/taylormade-golf-temporary-specialist-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftaylormade-golf-temporary-specialist-customer-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3434753}},{"tool":"search_jobs","arguments":{"company":"taylormadegolf.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3434753},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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