{"id":1239808,"url":"https://alion.io/job/taylors-salesforce-administrator-and-developer","title":"Salesforce Administrator And Developer","company":{"id":1827517,"name":"Taylor's Education Group","domain":"taylors.edu.my","url":"https://alion.io/company/taylors","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise 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administration and development with a strong focus on improving CRM processes, automation, and data quality to support Marketing and Recruitment operations.\nWorking closely with internal stakeholders, the role ensures Salesforce remains stable, scalable, and aligned to evolving business needs, while continuously identifying opportunities to improve eIiciency and user experience.\nKey Responsibilities:\nManage end-to-end Salesforce administration and operational support, including user access (roles, profiles, permission sets), object configuration, flows, and handling of internal ticket requests (enhancements, bug fixes, access requests and etc) within defined SLA.\nDevelop and maintain Salesforce solutions using Apex, Flow, and standard platform capabilities, including testing, debugging, and deployment following best practices.\nEngage with business stakeholders to understand, clarify, and translate requirements into effective system solutions, while providing recommendations and managing expectations.\nSupport campaign execution and CRM processes, including campaign setup, tracking, and ensuring proper lead and data flow.\nDesign, build, and maintain Salesforce reports and dashboards, ensuring data accuracy, consistency, and usability for business decision-making.\nManage and support integrations between Salesforce and connected platforms (current and future tools), including monitoring performance, troubleshooting issues, supporting API-based automation workflows, and ensuring data consistency across systems.\nSupport system release and change management activities, including UAT coordination, deployment, and maintaining proper documentation for all system changes.\nMonitor system and integration health (errors, failures, performance), and proactively identify, troubleshoot, and resolve issues to ensure system stability.\nIdentify opportunities to improve existing CRM processes, workflows, and automation to enhance efficiency and reduce manual effort.\nSupport optimisation of lead management and routing processes within Salesforce, ensuring timely and accurate follow-up.\nPerform data management activities, including data cleansing, deduplication, and maintaining data integrity across Salesforce and integrated systems.\nEnsure compliance with Salesforce governance framework, SOP, and internal data security and privacy standards.\nSupport the implementation and enhancement of automation and AI-enabled workflows (e.g. lead scoring, conversational integrations) within Salesforce and connected platforms.\nQualification Requirement:\nEducation:\nBachelor’s degree in computer science, information technology, or related field.\nCandidates with strong hands-on Salesforce experience and relevant certifications, even\nwithout a formal degree, are encouraged to apply\nExperience:\n2-5 years of hands-on experience in Salesforce administration and/or development\nProven experience supporting business users and handling CRM-related requests (e.g., ticket-based environment)\nExperience working with reporting, dashboards, and data management within Salesforce\nExposure to integrations or connected systems (APIs, automation tools, or third party platforms) is preferred\nExposure to marketing, campaign management, recruitment, or sales operations workflows is preferred\nExperience working in environments with B2B customer lifecycle processes is an advantage\nSoft Skills:\nStrong problem-solving and critical thinking skills, with the ability to assess issues and propose practical, scalable options\nAbility to prioritise and manage multiple requests in a fast paced, SLA-driven environment, balanced urgency, impact and eIort.\nComposed under pressure, with the ability to handle competing stakeholder demands and tight timelines eIectively.\nGood communication skills with the ability to translate technical concepts to non-technical stakeholders\nDemonstrates a positive, proactive attitude with strong willingness to learn, 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