{"id":1978245,"url":"https://alion.io/job/tbk-bank-client-services-associate","title":"Client Services Associate","company":{"id":2400493,"name":"TBK Bank","domain":"tbkbank.com","url":"https://alion.io/company/tbkbank","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brighton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:11:44Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-25T07:17:53Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Join TBK Bank!\nAt TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.\nPosition Summary: Responsible for providing prompt and accurate financial transactions in accordance with the Bank’s policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.\nESSENTIAL DUTIES & RESPONSIBILITIES\nProfiles new and existing customers to better serve their financial needs; informs and advises customers of appropriate bank products/services that will make their life easier, save them time, or save them money.\nProvides exceptional customer service by standing to welcome the customer, using the customer’s name, taking responsibility for the customer, thanking the customer by name and exceeding the customer’s expectations.\nPrepares and compiles new customer information in accordance with the banks CIP and know your Customer policies.\nOpens new accounts; ensures completeness and accuracy of documentation including scanning into the system, and timely follow up on missing or incomplete documents.\nSuccessfully completes Account/File Maintenance with proper documentation.\nHelps customers with items such as Stop Payments, Debit Card Orders/Reorders, Debit Card Disputes, IRAs, Heath Savings Accounts, Wire Transfers, Directo-a-Mexico, Online Banking and Mobile Banking.\nTakes initiative to answer customer phone calls/email, takes ownership of their issue, takes proper steps to resolve their issue and provides the customer with appropriate feedback in a timely manner.\nPromptly responds to customer’s inquiries and requests regarding account and suggests resolutions for account disputes and other account activity.\nContinues to build relationships with current customers to maintain goodwill and gain additional business.\nActively participates in meeting retail branch goals and events.\nProfessionally makes quality referrals to other areas of the bank and bank partners such as Commercial Lending, Consumer Lending, Treasury Management, Merchant Services, or the Mortgage Partner in your area, etc.\nWorks professionally with, and generates goodwill between the retail banking department and other internal departments.\nGenerates new business to assist in meeting established profitability goals.\nPerforms all customer transactions and inputs them into the computer system in accordance with established procedures. Cashes checks, receives cash for deposit, verifies amounts, verifies customer balances and examines checks for appropriate signatures and endorsements.\nPlaces holds on accounts for uncollected funds in accordance with regulations.\nMonitors customer account activity and transactions in order to identify possible fraud.\nBalances currency, coin, and checks in cash drawer at end of shift in comparison to computer totals. Maintains appropriate cash levels in teller drawer in accordance with the security policy. Complies with the Teller Over and Short Procedure.\nProcesses savings bonds, branch capture, cashier's checks, and other items based on branch.\nAllows customers access to safe deposit boxes following specified procedures.\nAssists tellers with balancing daily transactions.\nMay assist in balancing vault.\nActively participates in daily branch Daily Plan It’s and weekly branch meetings.\nCompletes required training within prescribed deadlines to develop an understanding of banking industry and banking regulations and job skills.\nProtects and safeguards customer information and bank property.\nAdheres to all bank and regulatory requirements and participates in required training.\nActively participates in local community and bank sponsored events.\nOther duties as assigned.\nEXPERIENC E & EDUCATION\nHigh school diploma or general education degree (GED) required.\nMust be 18 years old\nSix to twelve months of bank teller experience preferred\nCustomer service, sales or cross selling experience desired\nSKILLS & ABILITIES REQUIRED\nExcellent communication skills required, both written and verbal\nBasic knowledge of Microsoft office, word processing and email systems\nAbility to read, write and speak English\nAbility to take initiative and work independently\nAble to travel to various TBK Bank locations for training and to perform other duties as assigned.\nCompensation Range\nHourly: $16.87 - $22.77We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.\nGo on. Do it. Apply Today!","description_format":"text","description_chars":4967,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-06T22:11:44Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.729,"p_room":0.75,"age_days":19,"expected_fill_days":20,"reasons":["conf:22","wave","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/tbk-bank-client-services-associate","json_url":"https://alion.io/job/tbk-bank-client-services-associate.json","meta":{"generated_at":"2026-10-26T20:06:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27086,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2400493},"rest":"https://alion.io/mcp/rest/get_company?id=2400493"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftbk-bank-client-services-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftbk-bank-client-services-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftbk-bank-client-services-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tbk-bank-client-services-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftbk-bank-client-services-associate"}]}