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Service Coordinator

Triple Cities Network Solutions • IT Infrastructure & Networking Services • Managed IT Services (MSP) • 3 months ago
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Salary
≈ $41k – $89k per year (Estimated)
Location
In office (Johnson City)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Jul 16, 2026.

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Triple Cities Network Solutions

Triple Cities Network Solutions is a managed IT services provider that offers professional IT support, help desk services and cybersecurity for business clients. Its engineers work to compliance frameworks such as CMMC, NIST 800-171 and CIS Controls. The company is based in Johnson City, New York, United States.
tcnsny.com • HQ: Johnson City, United States • IT Infrastructure & Networking Services • Managed IT Services (MSP) • 51-200 employees • Est. 2016

Job Summary:

We are seeking a detail-oriented and proactive Service Coordinator to join our team at Triple Cities Network Solutions. This role is critical in maintaining operational efficiency by managing service tickets, coordinating technical resources, and handling procurement tasks.

Key Responsibilities:

  • Serve as the first point of contact for client support calls and route issues to the appropriate technical team.

  • Create and manage service tickets with complete and accurate details, including contact info, categorization, SLOs, and resource assignments.

  • Proactively monitor systems and workflows to identify service disruptions or emerging issues.

  • Prepare client quotes for hardware, software, and related services based on identified needs.

  • Manage vendor relationships by placing and tracking purchase orders for third-party products and services.

  • Oversee the equipment intake process and ensure proper handling according to procurement procedures.

  • Organize and maintain technician schedules to optimize resource availability and response times.

  • Assist with level 1 technical support as needed.

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