{"id":2550632,"url":"https://alion.io/job/tcp-software-customer-success-manager","title":"Customer Success Manager","company":{"id":5351,"name":"TCP Software","domain":"tcpsoftware.com","url":"https://alion.io/company/tcp-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":25,"ghost_share":0.24,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lahore, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-14T17:51:19Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T04:36:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.\nGrowth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visitwww.tcpsoftware.com or follow us on LinkedIn or Facebook.\nThe Customer Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn, and help TCP Software customers grow. This will involve developing unique outputs of data analytics which ultimately demonstrates the value TCP brings to our customers and their employees. As a fast-growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow, and provide world-class support to our Customer Base.\nThis is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent TCP and its product suite and exceed customer satisfaction objectives.\nResponsibilities:\nLeverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions, while providing a high-level of service for clients.\nStrategic account planning and execution skills ability to across both IT and business units.\nStrong technical aptitude, passion, and commitment for customer success.\nStrong time management skills. Ability to articulate a clear, concise return on investment value statement.\nMaintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.\nEnsure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis\nIdentify opportunities to upsell additional users and services.\nManage existing accounts and maintain relationships with decision makers at the executive and management levels.\nManage and track customer and transactional information in a CRM system.\nCoordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers expectations.\nProvide product demonstrations and general support to prospective customers.\nDevelop and deliver strategies that help drive our clients business.\nKeep abreast of competition, competitive issues, and products.\nPractice effective, excellent communication with management, customers, and support staff.\nProvide fanatical support and service to account base.\nRequirements\nBachelors and/or Masters degree.\n3-5+ years of customer success / sales / account management / relevant experience.\nPrevious sales experience a plus.\nOutstanding organizational skills, ability to manage multiple projects.\nPassionate about building customer relationships.\nExperience driving adoption of SaaS-based solutions a plus.\nAbility to thrive in a fast-paced environment.\nBenefits\nPaid time-off and Sick leaves.\nIn-Patient & Out-Patient Health insurance.\nProvident fund and EOBI.\nInternational and diverse working environment.\nA creative, talented, and supportive team.\nCompetitive compensation package.\nThe work/life balance you need to be successful.\nA culture that promotes focus on customers, innovation, teamwork, accountability, and open communication.\nJob 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