{"id":1156756,"url":"https://alion.io/job/td-bank-group-assistant-store-manager-new-carrollton","title":"Assistant Store Manager (New Carrollton)","company":{"id":3167,"name":"TD Bank Group","domain":"td.com","url":"https://alion.io/company/td-bank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":328,"ghost_share":0.006,"stale_share":0.155,"repost_share":0.027,"time_to_fill_p50_days":13,"computed_at":"2026-09-25T05:45:01Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyattsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":643},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T21:54:10Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-26T01:12:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Work Location:\nHyattsville, Maryland, United States of AmericaHours:\n40Pay Details:\n$32.00 - $47.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.\nAs a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.\nLine of Business:\nPersonal & Commercial BankingJob Description:\nThe Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.\n Depth & Scope:\nLeads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals\nProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines\nLeads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity\nRequires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations\nResponsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience\nPossesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment\nEffectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution\nDrives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations\nLeads and coaches advisory team on advice giving strategies and overall product and services acumen\nEstablishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives\nDelivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights\nContributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth\nActively participates in community events, promoting the TD Brand while servicing the needs of the community\nConnects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization\nEducation & Experience:\nUndergraduate degree or equivalent experience\n2+ years experience working with customers and or sales in any capacity or equivalent\nSupervisory or leadership experience preferred\nDemonstrated ability to provide Legendary Customer Service\nStrong verbal and written communication skills\nSales and Operational Management skills\nAbility to manage competing priorities\nPrevious consumer and residential lending experience preferred\nProficient in Microsoft Office\nKnowledge of banking products and services preferred\nDemonstrated organization, interpersonal, communication and decision-making skills\nShows proficiency with expense management\nNotary License (Preferred)\nMust maintain an active registration status with NMLS upon hire(Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intake\nCustomer Accountabilities:\nCreates an environment where the team Interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions \nContributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth\nEstablishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals\nLeads and reinforces Customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs\nResponsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met\nActs as an escalation point for Customer problem resolution - identifies how to prevent the problem from happening and educates the Customer\nCreates personal experiences by getting to know each Customer's needs to help turn their goals into reality \nUnderstands and supports the Bank's Customer Service Strategy \nConsiders the impact of decisions on the well-being of TD, its Customers, and stakeholders \nProvides the highest level of Customer service when dealing with internal partners, vendors, and Customers\nProactively adheres to professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements\nShareholder Accountabilities:\nLeads and drives operational compliance of all Store operations including teller and platform operations\nLeads the team in completing day to day processes/transactions/activities and oversees completion and quality of work\nEnsures the Store operates efficiently by adhering to the banks policies and procedures and by passing all audits\nMay perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management\nDevelops/leads Store in Operational Excellence plan\nVault Management, including Monthly Vault and drawer audits\nIdentifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the Store\nUnderstands and applies operating policies and procedures\nSupports the timely and accurate completion of business processes and procedures\nEscalates non-standard or high-risk transactions/activities as necessary\nEnsures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations\nSupports and participates in process improvement opportunities\nEnsures necessary due diligence to support the accuracy of all Customer transactions/activities\nProficiency, understanding, compliance with of the Bank Code of Conduct\nEmployee/Team Accountabilities:\nLeads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken \nLeads, reinforces, and embeds TD's shared commitments\nContributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner \nEnsures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct (regarding Customer interactions, products, and services, etc.) \nShares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teams\nSupports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes \nParticipates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives \nPromotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives \nActs as a brand champion for your business area/function and the bank, both internally and/or externally\nOCC Language:\nThis position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.\nMust be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.\nMust be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.\nSatisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.\nPhysical Requirements:\nNever: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%\nDomestic Travel - Occasional\nInternational Travel - Never\nPerforming sedentary work - Continuous\nPerforming multiple tasks - Continuous\nOperating standard office equipment - Continuous\nResponding quickly to sounds -Continuous\nSitting - Frequent\nStanding - Frequent\nWalking - Frequent\nMoving safely in confined spaces - Occasional\nLifting/Carrying (under 25 lbs.) - Occasional\nLifting/Carrying (over 25 lbs.) - Occasional\nSquatting - Occasional\nBending - Occasional\nKneeling - Occasional\nCrawling - Occasional\nClimbing - Occasional\nReaching overhead - Occasional\nReaching forward - Occasional\nPushing - Occasional\nPulling - Occasional\nTwisting - Occasional\nConcentrating for long periods of time - Continuous\nApplying common sense to deal with problems involving standardized situations - Continuous\nReading, writing and comprehending instructions - Continuous\nAdding, subtracting, multiplying and dividing - Continuous\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a...","description_format":"text","description_chars":15649,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Mentoring programs"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-09-23T21:54:10Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/td-bank-group-assistant-store-manager-new-carrollton","json_url":"https://alion.io/job/td-bank-group-assistant-store-manager-new-carrollton.json","meta":{"generated_at":"2026-09-26T02:24:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2466,"day_limit":5000,"remaining_today":2534,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}