{"id":3206738,"url":"https://alion.io/job/td-bank-group-customer-experience-associate-119","title":"Customer Experience Associate","company":{"id":3167,"name":"TD Bank Group","domain":"td.com","url":"https://alion.io/company/td-bank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":728,"ghost_share":0.004,"stale_share":0.151,"repost_share":0.033,"time_to_fill_p50_days":13,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":89},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-01T20:51:40Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Work Location:\nEdmonton, Alberta, CanadaHours:\n15Line of Business:\nPersonal & Commercial BankingPay Details:\n$22.50 - $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.\nAs a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.\nJob Description:\nKEY ACCOUNTABILITIES\nCUSTOMER\nCreate an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice\nComplete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner\nAssist with responding and resolving customer concerns, escalating when necessary\nIdentify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers\nSHAREHOLDER\nSupport the achievement of business objectives by supporting advice goals\nPromote products, advice, services and banking capabilities\nUnderstand and apply operating policies and procedures\nContribute to business objectives for Operational Excellence\nSupport the timely and accurate completion of business processes and procedures\nEscalate non-standard or high-risk transactions / activities as necessary\nSupport and participate in process improvement opportunities\nEnsure necessary due diligence to support the accuracy of all customer transactions / activities\nBe knowledgeable of and comply with Bank Code of Conduct\nEMPLOYEE / TEAM\nParticipate fully as a member of the team, promote team effectiveness and contribute to a positive work environment\nSupport the team by continuously developing knowledge in own area\nParticipate in personal performance management and development activities, including cross training within own team\nKeep others informed and up-to-date about all relevant or useful information related to day-to-day activities\nContribute to a fair, positive and equitable environment that supports a diverse workforce\nAct as a brand champion for your business area/function and the bank, both internally and/or externally\nBREADTH & DEPTH\nRequires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact\nRequires a broad knowledge regarding basic product suite of business supported\nEvaluates and recommends customer solutions from established options\nUnderstands how the assigned duties relate to others in the customer or advice team and how the team integrates with others\nIdentifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion\nImpacts team results through the quality of the services or information provided to customers\nFollows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area\nUses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood\nRequires working knowledge and skills developed through formal training or work experience\nGenerally reports to a Manager Customer Experience or Branch Manager\nEXPERIENCE & EDUCATION\nHigh School diploma and/or\n1+ years of relevant experience\nPost-Secondary or Undergraduate degree (in related field) preferred\nWho We Are:\nTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.\nOur Total Rewards Package\nOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more\nAdditional Information:\nWe’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.\nPlease be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.\nColleague Development\nIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.\nIf you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.\nWe're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.\nTraining & Onboarding\nWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.\nInterview Process\nWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.\n Accommodation\nYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.\nWe look forward to hearing from you!\nLanguage Requirement (Quebec only):\nSans Objet","description_format":"text","description_chars":7324,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Mentoring programs"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-24T13:26:02Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.451,"p_room":0.55,"age_days":17,"expected_fill_days":13,"reasons":["conf:7","evergreen","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/td-bank-group-customer-experience-associate-119","json_url":"https://alion.io/job/td-bank-group-customer-experience-associate-119.json","meta":{"generated_at":"2026-11-01T21:56:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33512,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3167},"rest":"https://alion.io/mcp/rest/get_company?id=3167"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftd-bank-group-customer-experience-associate-119"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftd-bank-group-customer-experience-associate-119"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftd-bank-group-customer-experience-associate-119"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/td-bank-group-customer-experience-associate-119\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftd-bank-group-customer-experience-associate-119"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3206738}},{"tool":"search_jobs","arguments":{"company":"td.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3206738},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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