Practice Lead II, Quality Engineering (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Practice Lead II, Quality Engineering is responsible for building, maintaining, and evolving the culture and community of QE Practitioners. This role leads a team of Quality Engineers, providing coaching on knowledge, skills, and performance; advancing the practice’s capabilities; and advising practitioners to ensure solutions are effective and sound. As a senior professional, the Practice Lead II is accountable for ensuring the delivery of high-quality technology solutions through comprehensive testing practices, quality assurance, and collaboration across Agile delivery teams.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Recognized as an expert in their field whose focus is on the coaching and training of practitioners
• People leader with expert knowledge of disciplines and practices in field of expertise
• Deep expertise and knowledge of specific domain or broad range of TD frameworks, technology, tools, best practices, processes, and procedures, as well as broader organization issues
• Proven ability in soft skills people management of large teams
• Provides guidance on the work of practitioners as related to the quality of product(s)/wok being produced, delivered & speed of delivery / to market
• Ability to develop colleagues to be masters of their craft in the market around us
• Quickly adapts to customer, stakeholder, and regulatory needs in collaboration with Platform and Journey teams
• Experienced in the continuous assessment of QE Practitioners and their craft to ensure enterprise practice standards are upheld
• Facilitates and Fosters Practice Community of Interest and use of this practice across the Technology organization
• Contributes to the development of coaching strategies for individuals within their area of expertise
• Provides leadership and guidance to several teams and solves cross department issues
• Participates in the development of business and practice strategies Expert collaborator and is known for bringing diverse teams together to achieve a common goal

Education & Experience:

• University or Graduate / post graduate degree in Computer Science or related Engineering discipline; or equivalent practical experience
• 10+ years of relevant experience in field of specialization

Preferred Qualifications:

• Encompass and Blend Mortgage Product Experience.
• Residential Mortgage and/or Home Equity Lending Experience.
• Sr Quality Engineering, Quality Assurance, or Software Testing experience.
• Strong expertise in manual functional, integration, regression, and end-to-end testing.
• Experience analyzing business requirements and translating them into test scenarios and test cases.
• Experience working in Agile delivery environments.
• Proficiency with quality management and defect tracking tools such as JIRA and JTMF.
• Excellent communication, stakeholder management, leadership, and mentorship skills.
• Ability to independently lead testing efforts while influencing quality outcomes across multiple teams.

Customer Accountabilities:

• Focuses is on the development of the Practice's talent, coaching and training their direct reporting Practitioners and contributes to the development strategies for the Practice's people
• Accountable to directly lead team of highly skilled Practitioners in an area of expertise without getting involved in day-to-day activities, providing quality assurance on the application of methods and practices owned within the Journeys and/ or Platforms
• Executes on Practice strategy as it relates to introducing tools, methodologies, and processes across the enterprise
• Provides overall team leadership, training, coaching, development, succession, recruitment, and resource management, and ensures on-going performance feedback and assessments occur and development plans exist for each team member
• Engages team with Platform and Journey leads to ensure 2-way feedback of Practitioners occurs
• Accountability to understand the current skills and capabilities within their practice, actively working to close gaps that may exist through additional learning, coaching, supports etc.
• Accountable for hiring the best talent, growing these colleagues, and managing retention
• Acts as an expert or lead innovator and culture change agent for the practice amongst Business, Journey, and Platform leaders Build and lead an engaged culture of Practitioners that inspires pride and meaningful work

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to quality engineering activities
• Ensures respective programs/ policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Collaboratively engages with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects
• Actively seeks and supports continuous improvement and automation opportunities within the quality engineering practice
• Conducts meaningful analysis at the functional or enterprise level using data to draw conclusions, makes recommendations, assesses the effectiveness of programs/ policies/ practices
• Identifies opportunities to minimize cost, provides recommendations and/or delivers corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
• Conducts test assets reviews to ensure adherence to quality, standards compliance, reusability, and ease of maintenance
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities exist
• Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
• Protects the interests of the organization - identifies and manages risks, and escalates nonstandard, high-risk activities as necessary
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting wellbeing to represent TD's brand
• Connects the alignment of colleague's contributions with the TD Shared Commitments
• Builds and retains an engaged and diverse team that embraces diversity of thought, creativity, and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Sustains, identifies strong talent, recruits, and develops a diverse talent pipeline of qualified workforce to innovate and maximizes individual strengths to lead to a better business outcome
• Enables colleague growth by encouraging colleague development to achieve career and business objectives, ensuring timely feedback, motivating appreciation and recognition to all colleagues
• Enables a continuous learning culture by proactively seeking, listening to, and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Fosters an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensures timely management and escalation of issues and create opportunities to collaborate with other functions and teams
• Leads your team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation
• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results
• Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD
• Fosters a high-performance culture by setting team targets and objectives, promoting, and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manages employees in compliance with all human resources policies, procedures, and guidelines of conduct

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentiveawards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.