{"id":1147684,"url":"https://alion.io/job/td-bank-group-relationship-banker-ii-sr-west-springfield","title":"Relationship Banker II (Sr.) (West Springfield)","company":{"id":3167,"name":"TD Bank Group","domain":"td.com","url":"https://alion.io/company/td-bank","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":316,"ghost_share":0,"stale_share":0.158,"repost_share":0.016,"time_to_fill_p50_days":13,"computed_at":"2026-09-24T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1020},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T16:05:58Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T07:24:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Work Location:\nSpringfield, Virginia, United States of AmericaHours:\n40Pay Details:\n$24.75 - $34.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.\nAs a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.\nLine of Business:\nPersonal & Commercial BankingJob Description:\nThe Retail Banker II is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.\nDepth & Scope:\nActs as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking\nRequires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/risk\nMakes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs\nEstablishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral\nUtilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities\nEvaluates issues, errors and problems based on practices and existing precedents or procedures and independently resolves customer problems escalating when necessary\nExplains detailed and/or complicated information within the team\nBuilds working relationships with customers and related teams\nRequires full proficiency gained through job related training to perform a range of activities\nParticipates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise\nEngages in conversations with customers about loan products, facilitates the application intake\nMust maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)\nEducation & Experience:\nHS Diploma or GED required; 2 year degree preferred\n2+ years of related experience working with customers and/or sales in any capacity\nTeller experience (Preferred)\nCross trained to take customer transactions upon hire\nSuperior Customer Service skills\nStrong organization skills to handle multiple tasks in a fast-paced environment\nExcellent communication skills with ability to be concise, clear and consistent\nDemonstrated effective problem-solving skills\nDemonstrated ability to schedule and prioritize work\nDemonstrated ability to work independently and within deadlines\nProficient in Microsoft Office\nAbility to provide community services, including, but not limited to, Financial Education classes\nNotary License (Preferred)\nCustomer Accountabilities:\nDelivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers\nUnderstands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations\nServes as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money\nConsistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution\nEngages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriately\nUnderstands Customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs\nMay act as a point of escalation for Customer questions or concerns\nMay perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures\nConsiders the impact of decisions on the well-being of TD, its Customers and stakeholders \nProvides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity\nImproves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals\nActs as a brand champion both internally and externally\nChampions Customer service activities; supporting Customers through challenging times and life events\nRecognizes transaction needs of clients and educates clients on self-service channels including digital options\nBrings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time\nDelivers end to end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals, and provides real time insights\nShareholder Accountabilities:\nEnsures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer\nPromotes full suite of products, sales, services and banking capabilities\nUnderstands and applies operating policies and procedures\nSupports the timely and accurate completion of business processes and procedures\nEscalates non-standard or high-risk transactions/activities as necessary\nEnsures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations\nEnsures necessary due diligence to support the accuracy of all customer transactions/activities\nBe knowledgeable of and complies with Bank Code of Conduct\nContributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location\nExecutes with excellence by adhering to all Risk and Control Policies and Procedures\nEmployee/Team Accountabilities:\nParticipates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest\nSupports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit\nParticipatesin personal performance management and development activities\nKeeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities\nContributes to a fair, positive and equitable environment that supports a diverse workforce\nActs as a brand ambassador for your business area/function and the Bank, both internally and/or externally \nUtilizes feedback through coaching sessions to demonstrate stronger performance\nEstablishes relationships with partner bankers to make effective referrals to them\nContributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team\nCollaborates with team members in contributing to the success of the team and organization\nActively seeks opportunities to improve delivery of work with high attention to quality standards\nActively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills\nPositivelyembraces change\nAdheres and participates in TD's Shared Commitments and code of conduct expectations\nOCC Language:\nThis position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007\nMust be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36\nMust be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007\nSatisfactory results on a criminal background check and a credit report check, and statements/certificationfrom job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position\nPhysical Requirements:\nNever: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%\nDomestic Travel - Occasional\nInternational Travel - Never\nPerforming sedentary work - Continuous\nPerforming multiple tasks - Continuous\nOperating standard office equipment - Continuous\nResponding quickly to sounds - Continuous\nSitting - Frequent\nStanding - Frequent\nWalking - Occasional\nMoving safely in confined spaces - Occasional\nLifting/Carrying (under 25 lbs.) - Occasional\nLifting/Carrying (over 25 lbs.) - Occasional\nSquatting - Occasional\nBending - Occasional\nKneeling - Occasional\nCrawling - Occasional\nReaching overhead - Occasional\nReaching forward - Occasional\nPushing - Occasional\nConcentrating for long periods of time - Continuous\nApplying common sense to deal with problems involving standardized situations - Continuous\nReading, writing and comprehending instructions - Continuous\nAdding, subtracting, multiplying and dividing - Continuous\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.\nWho We Are:\nTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.\nOur Total Rewards Package\nOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-...","description_format":"text","description_chars":14507,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Mentoring programs"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Banking","Wealth Management"],"lifecycle":[{"event":"open","at":"2026-09-23T16:05:58Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/td-bank-group-relationship-banker-ii-sr-west-springfield","json_url":"https://alion.io/job/td-bank-group-relationship-banker-ii-sr-west-springfield.json","meta":{"generated_at":"2026-09-24T18:47:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}