{"id":1149575,"url":"https://alion.io/job/td-bank-group-store-supervisor-conshohocken-pa-full-time","title":"Store Supervisor Conshohocken PA (Full Time)","company":{"id":3167,"name":"TD Bank Group","domain":"td.com","url":"https://alion.io/company/td-bank","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":279,"ghost_share":0,"stale_share":0.179,"repost_share":0.007,"time_to_fill_p50_days":13,"computed_at":"2026-09-23T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Conshohocken, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":643},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:05:30Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T21:54:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Work Location:\nConshohocken, Pennsylvania, United States of AmericaHours:\n40Pay Details:\n$24.00 - $33.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.\nAs a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.\nLine of Business:\nPersonal & Commercial BankingJob Description:\nThis role supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the role is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.\nDepth & Scope:\nProvides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences\nProvides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines\nClosely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities\nWork focus time horizon is generally short term with low to moderate risk\nDemonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers\nDrives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety\nEngages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)\nLeads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience\nProficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs\nRequires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations\nAcquires and deepens the Store Customer base through a variety of proactive sales and service activities utilizing generated leads specific to (Small Business, Residential Mortgages, Customers that show a need in a more complex product)\nConnects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization\nEducation & Experience:\nHS Diploma or GED required; undergraduate degree preferred\n2+ years related experience working with customers and or sales in any capacity or equivalent\nNotary License (preferred)\nPrevious supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service\nProven ability to meet and exceed Customers' expectations\nStrong organization skills to handle multiple tasks in a fast-paced environment\nEffective verbal and written communication skills\nSound judgment in decision making and problem solving\nAbility to multi-task and maintain order in the Store\nGood working knowledge of Outlook, Lotus Notes, Word and Excel\nAbility to supervise and lead others\nAbility to provide community services\nCustomer Accountabilities:\nDelivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations\nProficient in all products and services to provide consultative advice to Customers as well as coaches and mentors the Store team to deliver on these items\nLeads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontline\nCompletes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversations\nEngages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaints\nLeads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellence\nCoaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levels\nResponsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests\nLeads and coaches frontline colleagues on effective Customer complaint resolution\nShared accountability with Store Leaders for Lobby Leadership \nActs as leader in achieving an overall Legendary Customer experience in the Store\nResponsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met \nAssists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements \nWorks collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs\nDecisions more advanced transactions as well as processes transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures\nShareholder Accountabilities:\nOperational Accountability\nStrong working knowledge of all operational systems and databases\nResponsible for Vault Management, including the auditing, reporting, and balancing. Manages the Store currency levels, tracks currency shipments and deliveries\nRequires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety\nPlans, organizes and coordinates the activities for own area and resolves operational issues/escalations within the Store\nOwnership/oversight of simple to complex daily branch administrative duties\nApproves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results\nResponsible for Operational excellence and compliance in the Store to include cash control procedures to bolster security and eliminate fraud and cash loss leading the team to follow policy and procedure for Customer Authentication\nUnderstands and applies operating policies and procedures\nContributes to business objectives for Operational Excellence\nSupports the timely and accurate completion of business processes and procedures\nEscalates non-standard or high-risk transactions/activities as necessary\nEnsures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations\nSupports and participates in process improvement opportunities\nEnsures necessary due diligence to support the accuracy of all Customer transactions/activities\nIs knowledgeable of and complies with Bank Code of Conduct\nEmployee/Team Accountabilities:\nLeads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues \nContributes to the process of setting daily objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner \nEnsures colleagues are in compliance with all Regulatory and TD Bank U.S. policies, procedures and guidelines of conduct (regarding Customer interactions, products and services, etc.) \nSupports, mentors and coaches team members in their professional development\nCreates and fosters a cohesive team and promotes a strong colleague experience\nShares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams\nOnboards team members to ensure a positive experience and proficiency in role\nSupports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes \nPromotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives\nActs as a brand champion for your business area/function and the bank, both internally and/or externally\nUnder the direction of the Manager, participates in performance management activities of the teller team and platform team\n OCC Language:\nThis position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007\nMust be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36\nMust be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007\nSatisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position\nPhysical Requirement...","description_format":"text","description_chars":16798,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Mentoring programs","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Banking","Wealth Management"],"lifecycle":[{"event":"open","at":"2026-09-23T17:05:30Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-09-23T23:20:50Z"},"pay":null,"html_url":"https://alion.io/job/td-bank-group-store-supervisor-conshohocken-pa-full-time","json_url":"https://alion.io/job/td-bank-group-store-supervisor-conshohocken-pa-full-time.json","meta":{"generated_at":"2026-09-23T23:20:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}