{"id":3348799,"url":"https://alion.io/job/td-synnex-cloud-marketplace-and-process-analyst","title":"Cloud Marketplace and Process Analyst","company":{"id":14275,"name":"TD SYNNEX","domain":"tdsynnex.com","url":"https://alion.io/company/td-synnex","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":100,"ghost_share":0,"stale_share":0.74,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":40},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Microsoft Office","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-31T17:38:49Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Why choose TD SYNNEX:\nAs a Fortune 500 global company operatingin over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world’s largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.\nJob Purpose:\nJoinourCloudSystems&ServicesteamandhelpdriveoperationalexcellenceacrossTDSYNNEX'sCloudMarketplacebusinessin21+Europeancountries.AsaMarketplace&ProcessAnalyst,youwilloptimizebusinessprocesses,supportcountryteamsandpartners,improveplatformadoption,andcollaboratewithsales,IT,vendors,andstakeholderstodeliverscalable,high-qualitysolutionsacrossEurope.\nResponsibilities:\nManage Freshdesk queues and ensure timely resolution of support requests.\n\nAct as the main point of contact for country teams, partners, and stakeholders.\n\nAnalyze and improve operational processes to increase efficiency and service quality.\n\nIdentify process gaps and implement continuous improvement initiatives.\n\nSupport vendor-related operational activities and platform management.\n\nProvide operational insights and recommendations based on data analysis.\n\nCollaborate with IT and platform teams to enhance business operations.\n\nDrive user adoption and best practices across cloud and digital platforms.\n\nKnowledge, Skills, and Experience:\nStrong analytical, problem-solving, and organizational skills.\n\nExperience in process improvement, operations, or business analysis.\n\nExcellent stakeholder management and communication skills.\n\nKnowledge of Cloud, SaaS, eCommerce, or IT services environments.\n\nFamiliarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation.\n\nExperience with SAP and Microsoft Office is a plus.\n\nUnderstanding of IT distribution, vendor ecosystems, or channel business is an advantage.\n\nInterest in Cybersecurity technologies and cloud security concepts.\n\nRelevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued.\n\nFluent English; additional European languages are a plus.\n\nWhat's in it for you?\nHybrid Work Model - Combine the flexibility of remote work with the benefits of in-person collaboration (2 days in the office, 3 days from home).\nLife Insurance - Comprehensive coverage through Generali, providing additional peace of mind and protection.\nPrivate Health Insurance - Cigna health insurance fully funded by the company for employees.\nFlexible Benefits Program - Access to meal vouchers, public transportation, childcare, and training benefits to optimize your compensation package.\nFree Tax Advisory Service - Support from TaxDown for tax returns, fiscal guidance, and legal-related administrative processes.\nContinuous Learning - Unlimited access to LinkedIn Learning to support your professional development and career growth.\nWellbeing Program (Leap Program) - Personalized coaching support focused on professional development, personal wellbeing, and mental health.\nFinancial Benefits - Preferential conditions through our partnership with Bankinter, including mortgage and payroll-related advantages.\nWellhub (Gympass) - Access to a wide network of gyms, fitness centers, and wellness activities with plans starting from €14/month.\nExclusive Discounts - Access to multiple platforms offering discounts on a wide range of products and services.\nGreat Place to Work® Certified - Proudly certified every year since 2023, reflecting our commitment to creating a positive, inclusive, and engaging work environment.\nCareer Development Opportunities - We value continuous learning and provide clear progression paths within a global organization.\nAt TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.\nWhat’s In It For You?\nElective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.\n Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.\nElevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.\nDiversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.\nMake the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.\nConnect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.\nDon’t meet every single requirement? Apply anyway.\nAt TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. 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